Business VoIP Featured Article

Enreach Buys Botsquad, Adds Conversational AI to Portfolio

November 16, 2020

European Unified Communications solutions provider, Enreach, has announced the acquisition of Netherlands-based Botsquad, a provider of advanced conversational AI solutions.

As part of the purchase, Enreach has gained its portfolio of accessible chatbot options and has integrated the technology into its portfolio of solutions. It’s also making it available to the SMB market as a turnkey solution.

With the Botsquad platform, partners and customers can build sophisticated systems that have pre-configured components. This can be done quickly using an easy online tool.

Company officials said they would continue to invest in advancements of the technologies to take the AI solutions beyond just text-based chat to even more voice services.

Specifically, enhancements will be made to its cloud PBX portfolio and contact center solution.

Plans include the upgrade of traditional digit-based IVR systems to make it possible for customers to use conversations for the prompts and responses rather than pressing numbers on a keypad.

The two companies worked together before the acquisition to provide conversational AI to a joint customer.

Stijn Nijhuis, CEO of Enreach, commented on the new capabilities the company has gained through the acquisition,  “In the conversational AI market, Botsquad has set a high benchmark for performance and usability, and is the perfect fit for our buy-and-build strategy to become the market leader in unified communications in Europe.”

“While highly sophisticated, Botsquad’s technology is simple and affordable to implement, and delivers a better user experience than its competitors, as well as being the foundation for the wider potential that voice-AI presents.”

Conversational voice AI can also be used for applications like agent quality surveys, intelligent voicemail, and auto attendance, or voice-based booking solutions.

Anne Bakker, Co-Founder of Botsquad, commented on the new possibilities this acquisition opens up: “This acquisition means we are able to work with Enreach to unlock considerable market potential across the whole of Europe, benefitting both existing and new customers within the group. The combination of our advanced conversational AI platform and the go-to-market power of Enreach is a winning combination.”

Edited by Maurice Nagle


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