IPFone Boosts Communications Delivery During COVID-19 with Help from Ribbon Communications

In the era of COVID-19 and forced shutdowns that happened globally, many businesses had to quickly move operations remotely to survive. With an increase in workers logging in to enterprise networks from home, there also came a need to improve security, dependability and functionality of these cloud solutions.

Cloud-based business UC and telephony solutions provider IPFone knew it needed a boost to make this a seamless process for its customers and turned to Ribbon Communications. The company’s Intelligent Edge portfolio makes clear communications and seamless connections for remote work possible.

The key ingredient to the optimal support IPFone has been able to provide to its customers during this time has been Ribbon’s EdgeMarc 2900.  Deployed on the customer network edge,  it voice quality and security for IP communications as well as visibility into the customer network.

“Our EdgeMarc solutions allow service providers to deliver cloud-based, unified communications, SIP Trunks and Microsoft Teams Direct Routing to the smallest businesses and the largest enterprises. They deliver security and service assurance capabilities that proactively monitor performance, expedite remote troubleshooting and resolve potential issues in both the service provider and enterprise networks,” said said Tony Scarfo, Executive Vice President and General Manager, Cloud and Edge Business Unit at Ribbon.

The solution has been deployed across multiple IPFone sites in various states and, according to the company, helped its business customers when they needed it most  at the start of the shutdowns as network usage was dramatically increased.

Using the EdgeView Service Control Center, it is also possible to monitor the network and rapidly provide support when needed.

IPFone President and CEO Damian Chmielewski commented, “Ribbon’s EdgeMarc not only delivered 99.99% uptime, with virtually no interruption in service, but it also allowed us to manage and monitor quality of service and offer zero-touch provisioning for customer installations.”

Edited by Maurice Nagle