Business VoIP Featured Article

Healthy Meal Delivery Service Mindful Chef Adopts Vonage Contact Center

June 30, 2020

By Tracey E. Schelmetic, Business VoIP Contributor

If you ask most Americans about their plans to make positive changes in their lives, they’ll probably reveal a promise to eat better. The science is in, and eating more lean meats and fish, vegetables and whole grains is one of the best ways to stay healthy. Unfortunately, it’s also more time consuming than heating up a frozen entrée. This reality has led to an explosion in companies that provide tired, stressed out Americans with fresh, healthy components for easier meal planning.


Healthy recipe box company Mindful Chef is one of those companies. Each week, the company, which was founded in the UK by nutritional experts, delivers healthful ingredients and recipes to thousands of households. Since its launch in 2015, the company has shipped over 10,000,000 ingredients from small farms across the UK to consumers looking to improve the way they eat.

Today, Mindful Chef has more than 123,000 customers – it saw significant increases in its customers base as a result of the COVID-19 epidemic -- and it recently sought a new way to interact with them.

"We've experienced incredible growth in recent months as consumers have become increasingly dependent on food delivery services and this has presented us with the unique challenge of how to quickly scale amidst a national lockdown. Having such a small team still working both Nationally and Internationally it's important to be able to maintain the same personable and prompt support to all of our customers and prospect customers," said Siobhan Taylor, Head of Customer Service at Mindful Chef.

The company chose Vonage Contact Center as a flexible and scalable cloud communications platform that customer service agents could use from their homes. Vonage Contact Center integrates all communications channels without expensive, disruptive hardware changes and plugs straight into a business's CRM platform. This enabled Mindful Chef to better handle the increased volume of customer requests and minimize wait times. All advisors log into the same system wherever they are and Vonage's real-time dashboards will provide a wealth of real-time and historical data within Mindful Chef's reporting solution.

The implementation of Vonage Contact Center, said Taylor, has enabled the Mindful Chef customer support team to deliver great customer experiences now and going forward in the future.




Edited by Maurice Nagle


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