Business VoIP Featured Article

Sinch Announces SDI Acquisition

May 05, 2020

By Maurice Nagle, Web Editor

Cloud communications are clearly critical during the coronavirus pandemic to keep teams collaborating and engaged. Cloud communications also businesses the ability to continue to engage with customers during the COVID-19 crisis, and maintaining that “last mile” lifeline means the difference between sinking and swimming.

Mobile customer engagement provider, Sinch (AB) announced the acquisition of SAP SE unit, SAP Digital Interconnect (SDI) for €225 million. In doing, Sinch makes a significant addition to its organization.

"Sinch and SAP both recognize the power of cloud technology to drive business transformation and deliver a superior customer experience. With SDI now becoming a part of Sinch, we build on our scale, focus and capabilities to truly redefine how businesses engage with their customers, throughout the world", comments Oscar Werner, Sinch CEO.

The SDI purchase augments the Sinch arsenal in three key areas: Carrier messaging, enterprise solutions and programmable omnichannel communications. In addition, Sinch will see its client roster boost by more than 1,500 enterprise customers across top tech, retail, payment and banking operations. The deal is expected to close H2 2020.

“SAP Digital Interconnect is a leader in its area showing profitable growth and reaching 99 percent of the world’s mobile subscribers. Looking at Sinch’s innovation and investment strategy in the area of cloud communication platforms, we welcome them as the new owner of SDI. Sinch is perfectly positioned to unleash further growth potential we see in SDI,” says Thomas Saueressig, member of the Executive Board of SAP SE, responsible for SAP Product Engineering.

How are you engaging with customers during the coronavirus pandemic?

Edited by Maurice Nagle


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