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Focused on Better Customer Experiences, CallMiner Closes $75M Investment

December 20, 2019

In a move to focus even more on improving customers experiences and enhancing communications capabilities, CallMiner, a provider of AI-fueled speech and customer interaction analytics, has announced it recently secured $75M in investment funding from technology investor Goldman Sachs.

According to company officials, it will be taking these investment funds to speed up deployment and expand on use cases for it’s Eureka analytics platform.

Eureka uses AI and Machine Learning technology to automatically analyze every customer interaction across all channels. This data is then used to provide actionable intelligence for businesses.

“Customer intelligence is critical for organizations to compete effectively in today’s environment of rapid change and digital advancement. Success requires understanding what your customers and contact center agents say, mean and how they feel – and leveraging that insight to fundamentally change the way you operate and perform,” said Paul Bernard, president and CEO of CallMiner.

CallMiner began offering speech analytics solutions in 2002 and has grown to now serve over 400 customers in growing industries across the world.

The funding will also be used by the company for new business applications, channel partner integration and development, international expansion, and platform innovation and capabilities.

Commenting on the investment, Holger Staude of Goldman Sachs Growth, who is also joining CallMiner’s board of directors, said,  “The convergence of customer interaction analytics and customer experience creates a significant market opportunity. Backed by a strong management team, CallMiner is well-positioned to transform the way organizations operate. We look forward to partnering with their team and supporting their continued growth and success.”

Edited by Maurice Nagle


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