Business VoIP Featured Article

Iconic Sydney Tourist Experience Replaces Legacy UC and Contact Center with RingCentral

December 20, 2019

By Tracey E. Schelmetic, Business VoIP Contributor

For many tourists who visit Sydney, Australia, the Sydney Harbour Bridge is more than just something to take photos of. A company called BridgeClimb Sydney offers up-close and personal views of the Australian tourist attraction by guiding guests on a climb on the bridge. Numerous visitors from various countries and territories have taken the intrepid step of climbing the southern half of the bridge to get a view of Sydney that most people never see.

BridgeClimb Sydney is billed as an iconic experience and it’s an integral part of the Sydney tourism scene. Over four million people from around the world have climbed the Sydney Harbour Bridge, experiencing the city as well as the remarkable iron structure and the feat of engineering from a fresh perspective. Recently, the company decided that its customer support needs to be as iconic as its tourist experience.

“We were looking at upgrading all of our business systems to provide BridgeClimb with the flexibility to scale in the future, and that included our telephony and contact center provider,” said Parth Gandhi, Head of IT for BridgeClimb.

The company ultimately chose RingCentral Australia Pty Ltd, a provider of global enterprise cloud communications, collaboration, and contact center solutions and a wholly owned subsidiary of RingCentral, Inc. RingCentral’s multichannel communications, business VoIP and customer service platform replaced a legacy premise-based solution. The RingCentral Office solution provides BridgeClimb with voice (business VoIP), video, online meetings and team messaging to support all its communication and collaboration needs.

“When we were assessing unified communications and contact center solutions, RingCentral ticked all the boxes in terms of functionality and cost savings,” said Gandhi. “I also like choosing partners with a vested interest in continually enhancing their systems over time, which is exactly what you get with RingCentral. The transition to our new RingCentral environment was smooth.”

The RingCentral platform replaced at least five different internal legacy systems BridgeClimb had been running previously to provide these various capabilities. RingCentral Contact Center now provides BridgeClimb’s customer service team with multichannel capabilities with email, phone and chat in a universal queue. It’s also integrated with RingCentral Office and provides performance reporting and analytics across the entire platform.

Edited by Maurice Nagle


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