Business VoIP Featured Article

Vox to Offer CallCabinet's Atmos to South African Businesses

September 04, 2019

By Tracey E. Schelmetic, Business VoIP Contributor

Many companies today are looking to improve the usability of their quality monitoring solutions so they can get more out of them. Call centers were once obliged to listen to any calls they wanted monitored, and the time-consuming nature of the task meant that few calls were actually monitored. Thanks to modern analytics and cloud delivery, it’s easier than ever to use call recordings to keep careful and real-time track of call quality…even for small businesses.

CallCabinet’s Atmos is a call recording-as-a service (CRaaS) platform that uses cloud technology to provide customer/agent audio and screen interaction analysis, eliminating the cost and burden of traditional on-site hardware systems. It offers secure and compliant cloud-based call recording, the ability to hear how employees communicate with customers, predictive insights for speech patterns and keyword alerts, and reporting dashboards for ease of visibility and optimization. The platform stresses security: all calls are stored in a 256-bit encrypted format, with the file preserved in its original state with rotating encryption methodology that’s unique to each individual call, making all recordings 100 percent compliant with regulations and legislation.

While the company is headquartered in Boca Raton, Florida, it has offices in the UK as well as South Africa. Now, reseller and managed services provider Vox has announced it will be providing business customers with Atmos, and Vox has begun marketing the solution in the country.

“Whether you need to record calls for staff training, dispute resolution, compliance or security reasons, the Atmos voice logger delivers a complete and flexible solution, which is scalable and has unlimited storage for calls and other sensitive data, without the need for any additional hardware or installation services,” said Natalie van der Merwe, Senior Product Manager for PBX at Vox.

Professional, analytic-based call monitoring solution in the past have been out of reach for smaller organizations, but the addition of Atmos to Vox’s portfolio will enable SMBs to take advantage of high-functioning call recording and analytics.

“While large enterprises may have on-premise solutions for call recording, these are often beyond what can be afforded by smaller businesses, such as insurance brokers or travel agents,” said Van Der Merwe. “However, given the above-mentioned regulations, these businesses are now required to save calls for record-keeping purposes. Making use of cloud-based storage means that these small and medium businesses only pay based on what they use, offering them unlimited growth potential.”

Edited by Maurice Nagle


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