Business VoIP Featured Article

DialPad Recognized in Gartner 2019 Magic Quadrant for Worldwide UCaaS

August 07, 2019

There is an increasing need for better, simpler communications in business today. New Unified Communications tools are being introduced that make productivity and efficiency possible.


To acknowledge its offerings in the market, Dialpad said it has been included on

Gartner’s 2019 Magic Quadrant for Unified Communications as a Service, Worldwide.

DiaPad offers voice intelligence-powered, cloud-native business communications. Built on the Google Cloud Platform, it boasts unmatched security, reliability and scale and offers DialpadTalk, DialpadSell, DialpadSupport and UberConference to make modern business communications possible.

The Gartner report provides an evaluation of the companies in each industry and based on “completeness of vision and ability to execute.”

Craig Walker, CEO of Dialpad commented on the recognition and its significance in their work to make digital transformations possible in the market. "At Dialpad, we are constantly innovating to help customers get the most value from communications by increasing productivity and efficiency. In a market that's continuously changing, we are honored to be recognized for our completeness of vision and ability to execute.”

With Dialpad Talk, customers have PBX functionality as well as video calling, group chat, messaging and other off-the-shelf integrations to allow users to communicate in the ways that are most efficient for their needs.

“We believe it validates that we're bringing forward-thinking technology as part of the overall digital transformation movement for both our customers and within the broader marketplace," said Walker.

To further increase the intelligence extracted from conversations, Dialpad acquired real-time speech recognition and artificial intelligence provider TalkIQ i 2018. The result is the recent launch of it’s Dialpad Sell offering which provides  live, in-call speech recognition so businesses can learn from the calls they’re making, automate tasks and sell more.




Edited by Maurice Nagle


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