Business VoIP Featured Article

What Are the Benefits of Business VoIP?

July 02, 2019

By Tracey E. Schelmetic, Business VoIP Contributor

The term VoIP, or voice over IP, is a common term in business communications. Many people – even those who use the term – aren’t completely sure what it means. Simply put, VoIP is an umbrella term for the hardware and software that allows people and businesses to Internet as the transmission medium for making and taking phone calls. The calls are carried in voice data in packets using Internet Protocol (IP) rather than by the traditional public switched telephone network.


The benefits of VoIP include reduced costs compared to traditional telephony, extra features such as call forwarding to other locations – including mobile phones – teleconferencing and the ability to easily scale up and down to the needs of the business. VoIP can be used over hard phones that a provider can install at your home or business, and softphones, which are virtual phones that exist as an app on a computer or tablet.

In a recent blog post, VoIP communications solutions provider Nextiva notes that in addition to saving money and increasing functionality and flexibility, VoIP can eliminate the complexities of a traditional telephone system.

“In the past, phones were wired to an on-premise PBX (private branch exchange),” wrote Nextiva’s Cameron Johnson. “This bulky machine would handle all routing and ensure each call reached its proper destination. VoIP phone features far exceed those available on old PBX systems. Since VoIP phones process telephone calls via the Internet, or the cloud, the technology employs existing computer network cabling or Wi-Fi to access telephone networks. No additional copper wiring is needed to use your VoIP business phone service. Your phone number can stay the same as before, so there is no expense in changing it.”

Portability is another huge benefit of a business VoIP system. Business is increasingly global, and a VoIP telephone system can be used at relatively low cost all over the world. Using any broadband connection, you can log in to your company’s VoIP telephone system and you will get a dial tone. As long as travelers have Internet access, they can use the system and all its functionality while keeping costs low.




Edited by Maurice Nagle


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