Business VoIP Featured Article

How to Make an Informed Choice of VoIP Service Provider

June 06, 2019

By Laura Stotler, Business VoIP Contributing Editor

VoIP is pretty much ubiquitous in the business sector, and business VoIP services are a major driver in the market. According to Infonetics, even though residential VoIP subscribers are growing, revenue has fallen off due to the popularity of “triple-play” packages globally. But VoIP offers countless advantages and a variety of pricing options for businesses, making it a logical choice for those seeking comprehensive unified communications services at a flexible price point.

Choosing a VoIP service provider is an exciting, but perhaps daunting, task for any business, and there are a number of variables that should be considered before jumping into a relationship.

Of course, features are a key consideration and an offering that provides a variety of communications services – like videoconferencing, messaging and collaboration, find-me/follow-me features and more – is practically a given. Some VoIP providers will go the extra mile and offer enhanced features, like call management, which enables call forwarding and other advanced routing features.

Businesses would do well to assess their specific service needs before jumping into a relationship with a VoIP service provider, giving them a better understanding of exactly which features will work best for them. This includes knowing:

  • How much bandwidth is required, which is critical for the success of any VoIP service (or any communications service)?
  • How many phone lines are needed?
  • Is an IP-PBX or a cloud hosted PBX the right choice for those particular business needs?
  • What equipment and services are required?
  • Which ones will be provided by the service provider and which will the customer will be on the hook for?

There are the key pieces of information for choosing a VoIP service provider.  Cost is always a driving factor in any major business decisions, and the choice to use VoIP services marks a major shift in spending for most organizations.

The services economy shifts spending away from traditional legacy equipment and software, which typically required capital outlay plus operating expenses to maintain and upgrade. The services model is based on operational expenses that are inherently flexible, enabling businesses to purchase only what they need based on consumption, number of users or perhaps a specific timeframe. Once again, understanding an organization’s specific needs and exactly how VoIP services will be used will inform the decision on price, offering a clear picture of which VoIP service provider might be the right fit.

Of course, comparing various vendors, examining their ratings and credentials, and getting recommendations from other businesses are all part of the process of making an informed decision. Ultimately, understanding an organization’s specific needs, knowing how VoIP works and how business VoIP services will fulfill those needs, along with how those services will be delivered and priced, are the key pieces of information necessary to make an informed choice of VoIP service provider.

Edited by Erik Linask


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