Business VoIP Featured Article

Take Control with Virtual Call Flow Builder

March 18, 2019

By Maurice Nagle, Web Editor

The managed services space is hot – scorching to be exact. Riding the momentum of the cloud and demands for digital transformation, managed services providers find themselves in incredible position, reaping the rewards of the barrage of innovation at hand. VoIP was one of the early technologies blowing wind in the sales of managed service providers, and the evolution of portfolios is introducing the next generation.


Unified Office unveiled an expansion to the Total Connect Now platform at Enterprise Connect. Visual Call Flow Builder is now included in the platform, offering resellers and customers the ability to build, design and manage call flows.

Those familiar with Total Connect Now know it as a robust as it is easy to use service for managed voice, video, messaging, monitoring, business continuity and business analytics. With the inclusion of Visual Call Flow Builder Unified Office was able to create a more comprehensive offering.  Leveraging a user-friendly GUI, Visual Call Flow Builder empowers users to drag and drop functionality to define call flows. In addition, users can create a virtual receptionist

“We set out to transform VoIP into a high quality, reliable business class communications service that would transform the ways by which users and resellers can interact with these services, giving them full control over their own communications experience,” said Ray Pasquale, Founder & CEO of Unified Office. “We have succeeded on both counts, transforming what was formally regarded as a commodity offering with little value into a force for operational excellence and revenue generation. Our TCN Operational Management Suite™ (TCNOMS™) portal was the first step towards putting the user and reseller in control and we are continuing in this direction with the announcement of Visual Call Flow Builder today.”

Are you in control of your workflow experience?




Edited by Maurice Nagle


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