Business VoIP Featured Article

NHSP Embarks on Digital Transformation Journey with Help from RingCentral UK

March 11, 2019

By Stefania Viscusi, Assignment Desk, Content Management

As businesses today begin their digital transformation to support increased employee communications capabilities and connected services, they are turning to help from well-respected companies in the industry to offer needed support for the move.

For NHS Professionals (NHSP), this meant teaming up with RingCentral UK to offer its remote staff the tools needed to remain productive even outside of the office’s walls.

When it came time to start their digital transformation, NHSP which provides temporary staffing in partnership with National Health Service (NHS) trusts across England, the company knew it needed a partner experienced in delivering seamless, frictionless cloud communications capabilities.

Catherine Holmes, head of national service center at NHSP said, “We chose RingCentral for a number of reasons—because its solutions integrate with our existing CRM platform; because we had the confidence in its solutions and its ability to implement them in a short time frame; and because we could have the best of breed in both contact center and telephony solutions, all in the cloud.”

As more of its worker pool becomes distributed and mobile, NHSP wanted a cloud-based solution that could provide staff with all the latest capabilities to stay in touch and collaborate as they need it.

Having voice, video, online meetings, team messaging, and SMS available for example, is an important requirement to do their managed and flexible jobs efficiently.

To help it’s customer service teams, the company is also making use of RingCentral’s cloud contact center solution. This offering is being used by both it’s north office in Leeds and south office in Watford to improve engagement levels with customers since they’ll be able to communicate across various channels, as well as cut costs and drive productivity levels for agents.

“NHSP is a perfect example of how cloud communications and collaboration solutions are changing the workplace to support agile working that would traditionally be deemed impossible with legacy on-premises systems. Additionally, it allows NHSP to take a customer-centric approach to its business, something which is pivotal to its growth,” said Sahil Rekhi, managing director of RingCentral EMEA.

Edited by Maurice Nagle


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