Business VoIP Featured Article

Trilantic Turns to Hosted VoIP

December 20, 2018

By Maurice Nagle, Web Editor

Business relies on collaboration and communication to carry the day, building client relationships, creating new ones or simply enabling an environment of engagement among team members. Success or failure as an organization depends on certain factors, and the way in which they interact matters.

Private equity firm Trilantic Capital Partners announced the selection of Votacall for its telephony needs. Triatlantic is responsible for more than $9 billion in investment capital so it is mission critical to deliver an exceptional customer experience.

One of the determining factors for Trilantic was the reliability Votacall can deliver, and since the deployment, all reports are positive. In that time, it notes success, driving the need to bring on more team members. VoIP offers the performance, flexibility, scalability and predictability required in the modern age.

“We at Votacall are proud of the relationship we have built with Trilantic Capital Partners because it is based on customer experience as much as it is functionality,” said Andy DeAngelis, Chief Operating Officer, Votacall. “Our differentiator in the crowded Cloud PBX space is our desire and ability to deliver an enhanced customer experience where every customer feels like the only customer. If we accomplish that, then we have done our job as a managed VoIP provider.”

There is no margin for error when it comes to customer communications. Each interaction is an opportunity to cement loyalty and turn negative. There are no points for second place in customer service.

How do you communicate with your customers?

Edited by Maurice Nagle


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