Business VoIP Featured Article

Cloud Provider Makes Master Agent Agreement

November 09, 2018

By Maurice Nagle, Web Editor

Cloud communications have charged onto the enterprise communications scene. With the popularity of these solutions, master agents are compiling comprehensive portfolios to provide businesses of all shapes and sizes with robust, feature-rich and future-forward communications solutions.

Sharpen Technologies announced an agreement with Master Agent Telarus, which provides Telarus’ deep sales pipeline access to Sharpen’s unified communications and contact center portfolio solutions.

"Sharpen's unique approach to the agent experience makes it a valuable addition to our stable of cloud contact center vendors," said Ray Hicken, vice president of operations - contact center and unified communications. "We can now offer a solution to companies plagued with issues of agent turnover-issues that have hampered a positive customer experience for decades. Equally important, Sharpen delivers comprehensive functionality like omni-channel communications and AI-powered analytics, all on a globally scalable platform that offers superior voice quality."

The Telarus team can take contacts, introduce them to Sharpen account executives and they will take care of the rest. From services and support, to deployment, billing and more.  

"Partnering with Telarus gives customers the best of both worlds: comprehensive, expert pre-sales resources, combined with direct support that ensures superior ongoing service," said Ritch Caudill, Sharpen's senior manager of channel partnerships. "We're excited to show exponentially more companies how they can accelerate their digital transformation efforts with a cost-effective cloud solution that offers rock-solid reliability, an omni-channel design that leap-frogs the competition, and the kind of ease-of-use you'd expect from consumer products."

Communications and collaboration is an omnichannel undertaking. Yes, the contact center and customer service is taking to this trend, but so is the enterprise internally, as well.

Are your communications in the cloud, yet?

Edited by Maurice Nagle


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