Business VoIP Featured Article

How Businesses Can Benefit from VoIP

April 24, 2018

By Paula Bernier, Executive Editor, TMC

VoIP provides customers with more affordable phone calling, greater resiliency, the ability to more easily support remote workers, and the prospect for more integrated communications and collaboration experiences. It can save businesses 50 to 75 percent on their phone bills because VoIP allows them to run voice over broadband instead of paying telephone companies for service. If there’s a power outage or other problem, VoIP simply avoids the blockage by taking an alternate route. And a recent piece by Markets Morning suggests that Nextiva is head of the VoIP pack.




The financial markets media outlet refers to Nextiva’s 99.999 percent uptime. It notes that Nextiva enables customers to program their own auto attendant and record custom greetings. It points on that Nextiva SIP services allow businesses to enjoy the benefits of VoIP without upgrading their on-premises phone equipment.

Markets Morning also notes Nextiva Analytics can help businesses optimize their systems for better customer satisfaction and efficiency. It adds Nextiva can configure call centers. And the media outlet notes that businesses can replace their fax machines with Nextiva vFAX. And that can help those businesses eliminate the cost of machine maintenance, spending on paper and ink, and the hassle of busy signals.

Nextiva is one of the fastest-growing cloud-based business communications providers in the country. Allstate, Conan, IBM, Netflix, and Target are among its customers. And Frost & Sullivan notes Nextiva’s “customer service excellence.”

Tomas Gorny created Nextiva more than a decade ago. He decided to start the business, which is based in Scottsdale, Ariz., because he couldn’t find a VoIP phone system suitable for a team of more than 300 customer service representatives.




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