Natterbox's New Multilingual Phone System

Accordance announced it chose Natterbox for a completely new telephony system. Included is innovative Advanced Voice Services (AVS) for seamless Salesforce integration to aid Accordance consumers. Natterbox supports deskphones, soft-phones, and web phones, being the first telephony platform to be 100 percent Salesforce integrated.

Barry Reynolds, Head of IT for Accordance, had this to say: “We looked at all options including BT Cloud Voice. We selected Natterbox because of their leading Salesforce integration and excellent customer services. We have been delighted with their swift and efficient replacement of our PBX with a new, flexible cloud based solution. This has saved us significant time and effort during our recent office move – we left our old office on Friday and were ready to send and receive calls the following Monday.”

Natterbox aims to be extremely personalized and customer-driven with its new initiatives. The Advanced Voice Services (AVS) modules include these offerings:

• AVS Cloud PBX
• AVS CTI
• AVS Contact Center including Web Phone
• AVS Numbers
• AVS Global Calls
• AVS Record

Ian Moyse, UK Sales Director, Natterbox adds: “I am extremely proud of our team who delivered an entire new phone system in under seven weeks. This enabled Accordance to move office without the headache of cabling an ageing PBX. We have also been able to tailor AVS to reflect the Accordance user proprieties and to enable the organization to provide their customers with a greatly enhanced user journey and experience.”

One of the biggest perks by implementing Salesforce with AVS is the ability to detect where calls are coming from, i.e. France or Germany. This means the calls can be properly answered in the necessary language, raising the bar of customer service to new heights.

Natterbox works with more than 450 companies internationally, including Groupon and Funding Circle. 

Edited by Maurice Nagle