Business VoIP Featured Article

IntelePeer Atmosphere Platform Delivers Improved Business VoIP

February 01, 2017

By Frank Griffin, Contributing Writer

Since 2003, IntelePeer has been providing business VoIP communication by giving organizations a more flexible and cost-effective solutions than traditional platforms. Today it has evolved into a cloud communications provider combining cloud, contact center and premises voice into a single platform so organizations of all sizes can access the latest digital communications solutions. As part of this evolution, IntelePeer has announced the availability of its Atmosphere Communications Platform, which brings together its own and acquired solutions along with Cisco Spark.


The integrated business VoIP products and services IntelePeer offers includes SIP Trunking and Unified Communications (UC) for carriers and hosting companies with customization options and the flexibility to scale as needed when demand increases.

The Atmosphere Communications Platform brings together cloud communications, cloud contact center, and premises solutions by powering cloud calling and cloud PBX for Cisco Spark unified communications.

The cloud contact center includes the most used features to give organizations the ability to fully interact with their customers with today's many different touch points and channels effectively. This includes interactive voice response (IVR), automatic call distributor (ACD), predictive dialer, agent scripting and cloud routing. The company has also added analytics and reporting capabilities to gain valuable insights gathered from customer interactions and employee performance to improve services across the board.

Atmosphere Voice Services is part of the company's long practice of providing business VoIP. The new platform delivers global voice connectivity over an all-IP network for enterprises and platform providers. The cloud calling and PBX features include all the options for today's business communications with an infrastructure that allows users to come together on their smartphones with UC for messaging, collaboration, conferencing and more.

The collaboration features are enhanced by the integration of Cisco Spark, which makes the IntelePeer platform more secure because it uses Cisco's proven security protocols and comprehensive protection across the different touch points used in collaborations.

"With the Atmosphere Communications Platform we have created a complete business communications offering backed by expert support. Our full suite of products, deployment options to the premise or through the cloud, and certifications with the top equipment vendors allow us to serve our customers at every stage of their journey to cloud communications," said Robert Galop, SVP, Product and Marketing at IntelePeer.




Edited by Maurice Nagle


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