Business VoIP Featured Article

CenturyLink Recognized for Business VoIP Growth

December 29, 2016

By Michael Guta, Contributing Writer

The North American IP communications market is the most competitive and mature in the world. For service providers, it means having innovative products, quality service and the best customer experience if they want to be relevant and have any type of longevity. In giving CenturyLink the 2016 North American Hosted IP Telephony and Unified Communications-as-a-Service (UCaaS) Growth Excellence Leadership award, Frost & Sullivan is recognizing the company as one of the best in the region for providing business VoIP services.


According to Frost & Sullivan, this award is given after it conducts an extensive research and evaluates the industry to determine the leading performers across the entire value chain of the services they offer. Frost & Sullivan brings almost 50 years of experience in evaluating companies across virtually every industry with disciplined research and best practice models for powerful growth strategies.

In addressing the competitive market, Elka Popova, global program director, Frost & Sullivan, said, "Achieving leadership in growth is extremely difficult in today's marketplace due to competitive intensity, customer volatility and economic uncertainty. Even in light of these challenges, CenturyLink has excelled among service providers with one of the highest growth rates in the North American hosted IP telephony and UCaaS market."

As a global communications, hosting, cloud and IT services company, CenturyLink has one of the most extensive fiber networks in the world with 250,000-route-mile U.S. and 300,000-route-mile international transport network. This, along with more than 55 data centers in North America, Europe and Asia gives the company the ability to deliver innovative technological solutions, including network and data systems management, big data analytics and IT consulting.

The business VoIP communications solution offers as part of its hosted IP telephony and UCaaS platforms are available in local markets throughout the US with best-of-breed VoIP technology features.

The UCaaS solutions from CenturyLink provides a comprehensive business VoIP communications platform with multi-protocol label switching (MPLS), advanced audio and web conferencing services, multi-channel contact center, workforce optimization offerings, IP long-distance and IP toll-free services, premises-based communications along with integration of managed office and managed enterprise solutions.

"We believe this recognition by Frost & Sullivan helps validate our vision to simplify business communications and connect people to the power of the digital world. Connecting mobile workers seamlessly and unifying the user experience across all devices for a broad set of communications and collaboration tools are keys to success for many organizations today," said Troy Trenchard, vice president, product management, CenturyLink.

According to Frost & Sullivan, this is the type of comprehensive and one-stop shop offerings organizations are looking for today in order to avoid compatibility issues with devices, platforms and systems.




Edited by Maurice Nagle

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