Business VoIP Featured Article

Finding the Right Match for Your Telephony Needs

December 14, 2015

By Michelle Amodio, Business VoIP Contributor

Before settling on a business VoIP system, businesses need to think about the feature set that is suited for their needs. How does one go about finding the perfect match for their company? If a particular business is small, some of the more basic features such as call forwarding, voice mail and three-way calling might be all that are necessary. But not all businesses invest in the right solution to accomplish their goals. It’s imperative to choose the right system with the right features.




What if you’re a small operation with no physical office? If your workforce is geographically dispersed, you need a system that can go where your staff is, and these days, that means going mobile.  With mobile VoIP, you can forward any call to any mobile device, making the service just as valuable outside of an office setting as it would be inside. Thanks to VoIP, you need not worry about giving your personal phone number to clients if you are not prepared to do so; they’ll still be able to reach you through the normal business channels, but on your mobile device instead of a desk phone.

If you’re a medium to large-sized business, you’ll probably need more features. Maybe your organization runs a call center that requires scalability, flexibility, and efficiency. You might need more collaborative tools or other conferencing features. With VoIP, new applications are being developed all the time. Web-enabled call centers, remote telecommuting, collaborative white boarding and even applications for personal productivity such as the unified messaging and “follow me” services make VoIP a multifaceted solution.

Are you on the cusp of expanding your operations?  Maybe you’re a small business with the hopes of growing within the next 2-3 years. Choosing a business VoIP provider that can grow with you will not only maintain continuity as far as your communications are concerned, but you’ll only pay for features you need now and be able to add on later.

One feature that works across the board is integration. Smooth integration with email programs or with additional office and other applications allows users to do more things in more ways than before. The mobile workforce can stay connected to their home offices, making it seem as if they never left their physical desks. Messaging has become more efficient, and portability has never been easier. It’s easy to make extended international or interstate calls without incurring huge call costs. Sharing files, keeping track of large client lists, accessing call information and history – these are much simpler than they used to be.

As telecommunications become more refined, perfected and evolved, so too, does business VoIP. With new innovations taking place all of the time, it’s important to find the provider who can match your needs and grow with you as your business needs grow. Consider your needs and expectations, and you’ll soon find your business VoIP match. 




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