VoIP is Essential for Small & Medium-Size Businesses

Telephony is a vital component of almost every business in operation, regardless of the company’s industry or specialty. With the advent of Voice over Internet Protocol (VoIP) technology, it has become easier than ever for small and medium-size businesses to have access to low-cost telephony systems with comprehensive feature sets that enable dynamic, effective communications with other businesses and customers alike.

In today’s globalized society businesses can operate successfully with little regard for physical distances, thanks chiefly to the Internet and later advancements such as cloud computing, widespread mobile device adoption and of course VoIP technology. Solutions of this nature offer extensive functionality with many included features that would normally cost extra, such as voicemail, auto-attendant, call forwarding and message alerts. VoIP is at the core of flexible mobile workforces and creates the opportunity for work-at-home employees while improving the overall performance of business operations.

As a major driver of business’ success, implementation of a VoIP system can directly lead to a need for expansion; luckily the technology is completely scalable and doesn’t create headaches like the ones that arise when adding phone lines with traditional telephony networks. Furthermore, VoIP solutions can be deployed to varying places around the world and seamlessly integrated into existing networks. Phone numbers can be reassigned along with corresponding dial plans, ringtones and other characteristics to operate as a local number in a given location and further break down communication barriers.

The low cost of VoIP telephony complements its flexible configuration options while eliminating the widespread constraints and issues that are characteristic of traditional telephony. Businesses are able to communicate seamlessly with all of its facilities and present a unified front to other parties, an essential capability in communication-centric industries and especially important for small and medium businesses. With such massive benefits for companies of all sizes, it’s easy to see why VoIP is continuously growing in popularity.

Edited by Maurice Nagle