Business VoIP Featured Article

San Diego Tour Company Shows the Value of Business VoIP

July 02, 2014

By Mae Kowalke, Business VoIP Contributor

To discover some of the advantages that VoIP can deliver to just about any business, look no further than Five Star Tours Chartered Bus Company in San Diego.

The tour bus company is a family-operated business that specializes in international group transportation and tour services along the Californian and Mexican coasts. It recently upgraded its business phone system to cloud-based business phone solution, Nextiva, and the results have been dramatic.

“Before, with our old system, it used to connect with our PA system. So we were able to hear the conductors and the Amtrak day-to-day on our phone system,” noted Alfonso Hernandez, general manager of Five Star Tours, in a video about the company’s phone upgrade.

“It was very hard for us to transfer calls, calls would get dropped a lot, our phone system that we had did not support caller ID (which was huge),” he said. “It was a headache.”

With a VoIP solution from Nextiva, all that trouble is a thing of the past.

Hernandez said that now callers come in very clearly on the phone, and the company has options it never had before.

“I can just log into the web site, and I can forward phone calls, do hunt groups, send faxes through my email,” he noted. “I can do just about anything that I like.”

When I was researching, I definitely wanted to do something that was Internet based and focused a lot on technology.

Hernandez said that not only did the migration to Nextiva solve some of the tour company’s longstanding phone issues, but it also gave them competitive advantage thanks to the cutting-edge features that come with IP-based calling delivered via the cloud.

Whether a tech company or a tour company, a new media firm or an old media veteran, business VoIP can improve calling, one of the basic arteries of just about every business.

Edited by Alisen Downey


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