Business VoIP Featured Article

Why Nextiva Has a Competitive Edge in the Business VoIP Space

January 07, 2014

By Susan J. Campbell, Business VoIP Contributing Editor

An employee’s level of satisfaction with the work environment contributes significantly to his or her ability to perform at target levels. This satisfaction plays into how well employees interact with colleagues and customers. If you’re looking to make an investment in new technology, opting for a company with satisfied employees means you’ll likely get better service and a better return on your investment.

Companies that cultivate a positive working environment demonstrate a commitment to more than just the bottom line. Business leaders understand the important role employees play in overall success and make the necessary commitments to investment in strong employee benefits and morale.

Business VoIP provider Nextiva was recently named a “Best Place to Work” in Phoenix, Ariz. As a cloud-based business phone service provider, the company’s efforts to create the right environment have been recognized by the Phoenix Business Journal for the third consecutive year. 

This recognition acknowledges the company’s commitment to employee investments based on confidential employee surveys providing in-depth information on the employer. Questions cover such topics as communication, culture, employer benefits, policies and the company’s overall mission.

Nextiva has enjoyed a strong presence in the business VoIP environment due to an intense focus on meeting the customers’ needs. The company takes the necessary steps to stay abreast of the latest challenges and opportunities in the market so as to deliver on customer needs. Its leadership in the industry can also be attributed to its focus on listening to the voice of the customer so as to adjust offerings accordingly. This third consecutive honor as a Best Place to Work demonstrates its continued commitments internally as well.

“We are honored to be named one of the best places to work in Phoenix,” said Yaniv Masjedi, Nextiva’s vice president of marketing. “The award is validation that we are providing a positive work environment for our employees and that they value the benefits that we offer. We feel that the dedication we have to our Amazing Service standard played a big part in us receiving this recognition.”

As companies of all sizes continue to demand access to VoIP technologies, services from Nextiva and others will be in high demand. As a result, the company will continue to see additional competition from new providers aiming to capitalize on the opportunities in business VoIP. Staying power as a competitor will rely greatly on the company’s ability to create the right environment for employees to ensure optimal performance in customer service. It looks like in that area Nextiva already has a leg up on the competition. 

Edited by Alisen Downey



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