Hotel Industry Taps the Benefits of VoIP Communications

The bandwidth efficiency and low-cost benefits of VoIP technology are driving small and large businesses across all industries to migrate from traditional copper-wire telephone systems to VoIP systems. As a result, analysts are expecting this market to accelerate in the next few years across industries such as hospitality, healthcare, IT, customer service, insurance, marketing, manufacturing, gaming and more.  

One industry where VoIP technology has been growing rapidly is hospitality. Its many attractive features and expanded functionalities are being fully exploited by this hospitality market. This industry is tapping the virtues of VoIP to enhance customer service and improve business because phone service today is as important as a hot shower and a bed.

VoIP provider Voicebuy has outlined some key benefits for hoteliers. The top feature on this list is low-cost of VoIP phone calls, which is very attractive for hotel guests. For last several years, the landline calls from hotel phones are becoming very expensive. Consequently, these phones are seldom used by hotel guests. However, by offering VoIP services, this problem is eliminated. Unlike traditional landline phone services, hotel guests do not have to worry about huge phone bills with VoIP calls, which is as good as a local call. Also, maintenance for hotel administrators and staff is easy and cost effective.

Plus, it offers other useful features like call hold, call forwarding, music on hold, conference calls, and voicemail. In short, VoIP service facilitates and improves telecommunication system for the customers.

The VoIP service provider also believes that the aforementioned features can also reduce labor costs while enhancing work productivity for hotel administrators. For instance, with VoIP technology, the management of incoming calls becomes easier and more professional with features like auto attendant and voicemail whereby no call goes unanswered even during off-hours.

Lastly, by deploying VoIP phone systems, hotel management can offer more customizable services to hotel guests in real-time, allowing easy access to food and valet service with options for restaurant and resort bookings.

VoIP can be applied to a variety of types of businesses and no matter the industry, the benefits can still be seen.