Business VoIP Featured Article

Business VoIP Services: Broadview Intros OfficeSuite ACD Platform

March 24, 2011

By Michelle Amodio, Business VoIP Contributor

Business VoIP services and network-based business communications provider Broadview Networks recently launched the latest in its offerings. Targeting the small and medium sized business market, Broadview released OfficeSuite Automatic Call Distribution and Recording platform.

A hosted application that integrates Broadview’s hosted IP phone solution, OfficeSuite, OfficeSuite ACD gives call centers and business VoIP customers call center capabilities, such as advanced call routing, call queing and call recording and reporting.

Customers looking to avoid the cost of on-site equipment and IT support but who need all the call center features of a PBX can do so with OfficeSuite ACD. The platform helps enable prioritization and distribution of incoming business VoIP calls, customized hold treatments, and routing options that factor-in call agents’ skills, location or experience.

“With OfficeSuite ACD, businesses get a comprehensive and highly flexible suite of enterprise-class incoming call routing options that can help to improve customer satisfaction without any new capital for equipment or additional IT resources. And because our hosted call center solution is part of OfficeSuite, businesses of all sizes have access to all these powerful features that are easy to use and manage. Companies can start with just a few seats and grow as their needs evolve,” said Jeff Blackey, senior vice president of marketing for Broadview Networks in a press release.

By using a PC or other Internet-connected device, administrators can log on to the OfficeSuite ACD portal to

  • view reports,
  • listen to recorded calls,
  • make real-time routing changes,
  • update or record new on hold messages, evaluate calls,
  • or design new queues.

Recently, Broadview Networks announced that it placed in Crain New York Business’s annual ranking for largest privately held companies in the New York area. Broadview attributes its recognition to customer service and line of products which offer flexible and efficient communication solutions for customers.

Michelle Amodio is a virtual-pbx contributor. She has helped promote companies and groups in all industries, from technology to banking to professional roller derby. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.

Edited by Chris DiMarco



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