Convergys Corporation, a provider of customer care, human resources and billing services, has announced that a new five-year contract with Brasil Telecom S.A. has been implemented to expand the use of Convergys’ (News - Alert) Infinys software the wireless, wireline, data and Internet services of Brasil Telecom. Infinys has supported Brasil Telecom’s fixed telephony customers since 2002, and wireless subscribers since 2003.
As one of the largest telecommunications companies in South America, Brasil Telecom operates over 10.8 million fixed lines that reach over 2.2 million customers in mobile telephone services and has the second largest broadband base in South America.
According to Dante Nardelli Junior, Brasil Telecom CTO, the new agreement will provide for Convergys to supply consulting and professional services for software customization and implementation of the solution across Brasil Telecom’s lines of business.
Eldar Kociak, Convergys’ Managing Director for South America, commented that South American communications providers need to constantly focus on improving their financial performance through discovery and quick capitalization on new opportunities for revenue growth and improving operational efficiencies.
Kociak went on to add that Brasil Telecom’s decision to expand the use of Infinys for true convergence will help the company grow revenues, improve profitability and reduce IT costs associated with operating multiple systems.
Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise and award-winning Infinys software to solve the complex BSS and CRM business problems of its clients. The company currently provides billing and professional services for two of the largest telecommunications companies in South America.
As the third largest operator in the region, Brasil Telecom S.A. provides local, intraregional long distance, network, data communications as well as other value-added services to the states of Acre, Rhondonia, Mato Grosso do Sul, Tocantins, Goias, Santa Catarina, Parana and Rio Grande do Sul, in addition to the Federal District. This operating area covers 24 percent of the population, 26 percent of the Brazilian GDP and 33 percent of the nation’s territory.
Communications providers today are continually facing declining revenues as well as increasing competition. These providers must focus their strategies on not only reversing the revenue trends, but on improving their financial performance. A comprehensive BSS configured specifically to their business and operational requirements can effectively reduce both capital and operating expenditures, while also speeding the launch of convergent services and service bundles.
These providers must be equipped and ready to offer the latest services at competitive prices. Beyond that, however, customers must be made to feel that their business is important. A customer-centric strategic and solution will enable these providers to meet this end and ensure growth and financial strength in the future.

Susan J. Campbell is a contributing editor for TMC and has also written for To see more of her articles, please visit Susan J. Campbell’s columnist page.

Back to Business Intelligence