3rd Party Remote Call Monitoring Feature
March 13, 2015
Cloud Solution Ideal Fit for Customer Service
By TMCnet Staff
Whitney Bank, a banking subsidiary of Hancock Holding Company serving several states in the southern U.S., has selected Noble Systems (News - Alert) Corporation’s cloud-based unified communications (UC) suite to enhance its customer service. Noble provides UC, business process management and analytics solutions to the customer communications industry.
Noble Enterprise Cloud is a comprehensive contact center technology solution. By adopting a cloud-based communications as a service (CaaS) approach, Noble is able to offer a full feature set without the limitations of premise-based systems. The solution helps companies better manage their database of customer contacts, respond quicker to opportunities or changes, and minimize operating costs, since there is no need for capital expenditure or hardware overhead expenses.
Noble Enterprise Cloud boasts an impressive list of features, all of which are included in the solution instead of being offered individually through an accelerating costs model. Contact center productivity can easily be optimized thanks to outbound dialing, inbound automatic call distribution (ACD), blending, skills-based routing, interactive voice response (IVR), call recording, agent and system monitoring, customizable workstations, integration with leading customer relationship management (CRM) and collection software, workforce management (WFM) tools, legislative compliance assurance, results reporting and many other features.
“Noble’s cloud technologies were the perfect fit to complement our commitment to service with honor and integrity,” said Dustin Redden, Vice President of Collections and Recoveries at Whitney Bank. “The new system will reduce the labor-intensive tasks of our representatives and help them focus on serving our customers.”
Whitney Bank will use Noble’s technology — especially the inbound ACD, blending and call recording features — to better support its customers with personal and commercial banking services. Noble will also provide security and compliance tools to enhance the solution’s functionality while ensuring the integrity of the bank’s data.
“Noble Systems is very pleased to work alongside an establishment with the reputation of Whitney Bank,” said Chris Hodges, Senior Vice President of Sales and Marketing at Noble Systems. “For financial organizations with detailed customer service requirements and a desire for a versatile hosted arrangement, there is no better choice than the premier unified agent desktop and call management tools of Noble’s cloud offering.”
Edited by Rory J. Thompson