3rd Party Remote Call Monitoring Feature

Jabra (News - Alert), a provider of hands-free communication equipment and solutions, recently announced the launch of its much-awaited Jabra BIZ 2300 range of headsets, designed to meet the ever changing needs of the modern-day contact center. The new headsets are said to enhance noise cancellation by 50 percent while being 20 percent lighter than other competitive products. In addition, Kevlar cords make them highly durable.

In a stament, Holger Reisinger, vice president of marketing, products and alliances at Jabra, said “We can see that contact centre agents are major contributors in safeguarding brand perception, and this will only increase in the future. With the Jabra BIZ 2300, we set ourselves the challenge of developing the audio device of brand ambassadors with best-in-class sound performance, built-to-last durability and exceptional comfort.”

With contact centers emerging as a strategic asset for shaping positive brand perception, it is critical that companies better manage customer interactions. The BIZ 2300 is designed to significantly reduce levels of ambient noise, featuring a microphone with industry-leading noise cancellation.

Linda Hartig, vice president of global support services at Avaya (News - Alert), remarked, “Today, companies like Avaya need to execute to perfection at all customer touch-points, with a crisp and clear voice. Our Services Desk in Westminster, Colorado has piloted the Jabra BIZ 2300 and it is spot on in terms of delivering that superior sound quality Avaya and our customers expect.”

Furthermore, the new range of headsets is compatible across various IT set-ups, making it easy to deploy and update across larger organizations. An “unbreakable” 360-degree swiveling boom arm also provides the agents with the ability to position their microphone as they’d like without risking any damage to the equipment.