BPA Featured Article

Intelemedia Upgrades its Analytical Reporting Service

By Meenakshi Shankar, TMCnet Contributor
August 23, 2013

The best businesses use detailed data analytics to make real time decisions about teleservices staffing, media buys, customer experience, sales projections and more. The more detailed the data, the more actionable it becomes to for decision makers.

With actionable and insightful data, customers can quickly identify trends and performance enablers. More importantly, they can determine what specific actions will enhance results.

Intelemedia (News - Alert) is a company focused on developing telephony and database solutions for the call center industry that transform how organizations manage call handling and caller experience within their customer service and sales acquisition environments. The company recently announced an upgrade to their analytical reporting service with the addition of “The Essentials” reporting package for outsourced call center management services.

With this, detailed data analytics reporting is now made available via an enhanced self-service portal, which customers can access online using a login and password. The data is available in real time, allowing clients to access the data in desired formats and views precisely when they want to view it. Above all, customers can pull data any time they want, requesting any combination of data they need. The ad hoc reports can be saved and include the data important to the customers.

“Based on years of consulting with our clients, we have designed a set of unique and insightful data views that have proven to be the 'go to' analytics for our customers time and time again. Adding this to an already established online self-serve reporting environment is the next step in the advanced customer service we provide to our direct marketing and customer service clients,” touted David Schreck, chief executive officer of Intelemedia said in a statement.

The technology developed by Intelemedia involves a step-by-step analysis of data to systematically evaluate what internal and external elements affect performance. Their solutions are designed to determine what is running well and what needs to be adjusted to improve performance for customers, noted the company.

Edited by Blaise McNamee


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