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May 18, 2010

Concur Selects MetraTech as Unified Billing, Settlement and Customer Care System

By Anil Sharma, TMCnet Contributor


Concur, a provider of on-demand Employee Spend Management services, has selected MetraNet as the unified billing, settlement and customer care system that will support its next phase of growth and operational efficiency.

MetraNet, MetraTech (News - Alert) Corp,'s flagship product, is unique in its ability to automate business processes and business models that address rapidly changing, complex or radical business strategies across any industry for an unlimited number of services.

Officials with MetraNet Corp. said that the company's unique dynamic business modeling capabilities will enable Concur to configure MetraNet to support its evolving business rather than requiring the business to conform to the underlying product.

As a result, Concur will be able to add new services, tailor new bundles and innovate with new business models without compromising billing accuracy, timeliness or service support.

"Our business continues to grow at a rapid pace," said Scott Torrey, EVP of operations at Concur, in a statement.

Torrey said that the company was looking for a solution that not only will cover all the business lines today, but will be able to accommodate new opportunities in the future.

He said that particularly important is the speed with which MetraNet could address the company's existing challenges, along with the flexibility it could bring to easily accommodating a variety of different products, services and business models.

Torrey said that for Concur, MetraNet is the complete product catalog, rating, billing and settlement solution that, underpinned by dynamic business modeling, will help to keep pace with the company's continued growth.

"MetraTech's dynamic business modeling approach is the perfect answer to three major challenges that rapidly-growing companies such as Concur are likely to face -- system consolidation for improved efficiency as the business matures, quick introductions of new product offerings to maintain a competitive lead and preparation for anticipated future change as the marketplace evolves," said Scott Swartz (News - Alert), CEO of MetraTech Corp.

Swartz said that MetraNet's architecture easily addresses the complexities of system consolidation and data migration without business interruption, while enabling change and innovation without workarounds or billing process silos.

"We are excited about the opportunity to become an integral part of Concur's continued growth and success going forward," he said.


Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.

Edited by Kelly McGuire




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