Interactive Voice Response (IVR) solutions and On-demand call center operator Angel.com is expanding its strategic partnership with TARGUSinfo (News - Alert).
Now, under terms of the agreement, Angel.com will leverage the automated name, address, and phone number capture services of On-Demand Identification services from TARGUSinfo as part of Angel.com's IVR and call center solutions.
The integrated solution are expected to enable Angel.com customers to immediately identify callers to personalize IVR interactions, identify and address caller inquiries quickly, and route calls more effectively, according to Michael Zirngibl (News - Alert), president and CEO, Angel.com.
"Angel.com is consistently seeking to help our clients deliver more value from business voice solutions," said Zirngibl. "By allowing callers to be identified up-front, customers can save time and expense with every call, improve the caller experience, and improve the relevance and stickiness of future communications."
The solution can also be used to populate CRM systems, such as Salesforce.com (News - Alert), Netsuite, and SugarCRM, enabling the deployment of rich solutions, such as lead tracking by phone, phone-enabled salesforce automation, and customer-centric support.
"As a premier provider of call-center and IVR solutions, Angel.com and its customers expect high-impact solutions that are intelligent and easy-to-use," said Joy Nemitz, senior vice president of Market Development for TARGUSinfo. "We are pleased to continue providing Angel.com and its clients complete caller information - in real time and at the moment it's needed for optimal caller interactions."
Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page. Interactive Voice Response (IVR) | X | A hardware- or software-based computer system that enables incoming callers to interact with voice prompts or verbal commands....more |
Internet Protocol (IP) | X | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
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