Bill Hughes (News - Alert) from Auto Dialer Provider CallFire Speaks at Webinar about Advantages and Insider Tips Related to Enterprise-Level IVR

Earlier this month, TMC presented a webinar dealing with enterprise-level IVR featuring Bill Hughes, lead IVR designer for CallFire, a provider of auto dialer technology.

Business, like politics, moves pretty fast today. Because of that, just as a political campaign manager needs to get poll results from several million voters right away, a national corporation needs to rapidly collect incoming information from customers with completely different profiles while another corporation needs immediate access to legally-binding recorded liability releases from its delivery drivers.

As the webinar made clear, in today’s environment enterprise IVRs require not only scalability, but instant adaptability and instant access to data: “IVRs must provide real-time interaction, accountability, and often, even personalization.” The webinar then showed attendees how their company can use CallFire IVRs to ask questions, collect responses, exchange information with servers and data bases and intelligently route calls.

“What exactly is an IVR?” Hughes asked during the presentation, and noted some of the capabilities of an IVR: how it can greet customers, get back responses and keep track of them, play information based on those responses, send customer input directly to servers and get information back in response, record voice input and save it and then transfer and route calls intelligently.

Attendees heard how cloud IVR offers cost savings without sacrificing reliability, ways in which personalization using text-to-speech can offer tremendous IVR flexibility, how IVRs can collect instant feedback from your customers, how IVR scripts can immediately adapt to a customer’s input and how CallFire’s dedicated support team can serve your enterprise account.

Register here to view the presentation.