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Application Performance Management Curing the Network Is Slow Diagnosis
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Application Performance Management

Application Performance Management Article

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February 18, 2011

Application Performance Management Curing the Network Is Slow Diagnosis

By Jaclyn Allard, TMCnet Web Editor


“The network is slow” is your every day computer user’s diagnosis for sloth-like load times. Although non-technical, the diagnosis is descriptive enough to spark an investigation for a professional application performance management solution. Application performance management solutions report valuable information about users’ and customers’ experiences, allowing for increased incident management, operational efficiency, and improved accuracy of IT incident business impact reporting.


No sense in living and working in a digital age where performance problems typically ride a cycle that leads to little or no resolution at all, and end-users are stuck in an endless, unproductive cycle while IT tries to figure out next steps. We must begin to view, monitor and troubleshoot performance issues from the perspective that matters – that of the end-user. As Belinda Yung-Rubke, director of marketing for visual networks, noted in a blog posting, “Many IT support organizations have started to change the way they deal with “the network is slow” type of recurring performance problems. To the business users, they are acting as a single unit to provide support rather than three or four unrelated functions each telling the users there is no problem in their domains. This single unit is often called a problem management team usually comprised of a member from each discipline – application, sometimes including database, server and network. Their job is to solve the problem, period. Now that the upfront support process is changed, the next step is whether the team can put the information they have gathered from their respective domains to determine the root cause.”

This team, however, requires tools – and you guessed it – an application performance management solution is among them. Yung-Rubke commented, “There is a new breed of application performance management solutions available that support the concept of the problem management team. The objective of the problem management team is to quickly determine the domain of the performance problem with enough characterization that the domain owners can get to the root cause and resolve the issue. The new breed of application performance management solution is a unified solution meaning it brings in other data sources that are useful in tackling performance problems.”

As the digital age becomes more increasingly the cloud-based services age, problem management teams and application performance management solutions have found a new niche to monitor and troubleshoot for the end-user. A survey conducted late 2010 by Orange Business Services, a global integrator of communications solutions for multinational corporations, revealed that demand for application performance management is increasing, while moving applications to the cloud.

The survey analyzed key areas to better understand plans for consolidation and virtualization. These metrics also provided insight on which applications would be cloud-enabled, as well as attitudes towards application performance management solutions and service level agreements requirements. The selection of applications for the cloud is based on those that are used "off-the-shelf" versus those that are typically customized for unique business use, Orange (News - Alert) officials said.

“As this study shows, WAN optimization and APM continue to be important to MNCs and most especially when they are moving to the cloud,” said Jean Critcher, solution director at Orange Business Services (News - Alert), in a statement.

With the application performance management approach of the Visual Performance Manager from Visual Network Systems, issues with a slow network or the cloud can quickly be addressed in three clicks. A recent Visual Network Systems Networks’ video demonstrated this application performance management tool and how it can positively affect individual users within the enterprise.


Jaclyn Allard is a TMCnet Web Editor. She most recently worked on the production team at Juran Institute, a quality consulting firm producing its own training and marketing materials. Previously, she interned at Curbstone Press, a nonprofit publishing press in Willimantic, CT, and fulfilled the role of Editor-in-Chief for the literature and arts journal published by the University of Connecticut. To read more of her articles, please visit her columnist page.

Edited by Jaclyn Allard


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