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June 08, 2010

TCS Ensures Emergency Services for Remote Customers

By Anuradha Shukla, TMCnet Contributor

TeleCommunication Systems Inc. (TCS) has announced the availability of 9-1-1 Femtocell (News - Alert) solution. Wireless carriers and providers can make use of this solution to provide emergency services for their remote customers.
Cellcom (News - Alert), communication service provider with more than 80 retail and agent locations in Wisconsin and Michigan has evaluated this solution and found it to be the most reliable and cost effective solution available on the market.
This solution is offered as a service by TCS to its wireless customers who are deploying femtocells in their service area. 9-1-1 calls can be routed through LivewirE911 platform that is designed to support nomadic and mobile devices in addition to in addition to fixed line Voice-over-IP (VoIP) based devices.
Dan Allen, senior vice president of service bureau of TCS stated that as femtocell is installed at a residence or an enterprise, it is essential that public safety answering point (PSAP) should receive the actual address instead of only coordinates consisting of latitude and longitude. TCS has pioneered this concept. Precious time can be saved by arriving at the correct residence in an emergency when actual address is provided. Since 9-1-1 solution is fully tested, the reliability of the service can be improved by Wireless carriers if they use femtocell and the carrier's customers also can feel confident with this solution. 
The wireless carriers and digital phone service providers follow the common practice of providing femtocells within their service area. Since it is not clearly defined, 9-1-1 calls from femtocells face several challenges such as including subscriber information, passing on this data to PSAP and verification of radio frequency coverage. The solution from TCS addresses all these problems.
TCS femtocell emergency service uses a location information server (LIS) to provision, store and deliver the address along with the location of the femtocell. The solution from TCS associates subscriber phone numbers during call time and dynamically populates the associated subscriber location. There is no development time needed for the service provider to activate routing interface with TCS. It can set the class of service (COS) for the 9-1-1 calls originating from Femto Access Point (News - Alert) (FAP) either as wireless or VoIP as required based on PSAP preference.
The U.S. Marines deployed Expand Networks (News - Alert) WAN optimization technology to improve the performance of applications over satellite links used in Iraq, and optimize traffic to overcome database replication time-outs of BATS technology between military checkpoints in the region.

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha's article, please visit her columnist page.

Edited by Alice Straight

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