In order to reach mandatory quality of service, emergency call centers are made for the people needing immediate assistance to prevent the imminent loss of life or property, injury, or to address any hazardous situation.
Cincinnati Bell has introduced immediate availability of its Next Generation 911 emergency communication platform (NG911), enabling all emergency 911 dispatch centers in the Cincinnati Bell (News 
- Alert) telephone operating area the opportunity to upgrade to a hosted NG911 solution.
According to a press release, Cincinnati Bell's Internet protocol-based network will allow 911 calls to be transferred seamlessly between emergency call centers within the system and position the dispatch centers to take advantage of the emerging technologies that incorporate social media, voice, video and texting.
Cincinnati Bell’s goal is to offer advanced and reliable technology so that the 911 call centers may focus their energies on efficiently handling and dispatching emergency service requests. It has experienced the evolution of 911 services from the very beginning and understands the disparity between systems and the importance of complying with continually advancing standards. The company has partnered with microDATA and Aculab (News - Alert) to deploy an NG911 proof of concept and this concept has led to the installation of NG911 in seven 911 dispatch centers in this area.
The reliability and security of this system can be judged through Cincinnati Bell’s two fully redundant and completely separate networks housed in separate Tier 3 data centers that mirror one another and provide delivery to each emergency call center on the system.
Cincinnati Bell’s NG911 solution does not need the expensive purchase and installation costs normally associated with a new system deployment. Additionally, the monthly rate for maintaining the system is generally about the same as the amount an emergency call center is currently paying for its existing legacy system.
In other company news, TMCnet reported that Cincinnati Bell announced that Fioptics high-speed Internet is now available on Fountain Square.
Mandira Srivastava is a TMCnet contributor. She works as a full-time writer, ghostwriter and blogger, and has more than two years of experience in print and Web media. She has also worked on company brochures, website content and product descriptions, as well as proofreading and editing content. To read more of her articles, please visit her columnist page.
Edited by Jennifer Russell
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