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March 14, 2011

MCECD Ensuring Efficient Public Safety Answering Points with 911 Services Investment


By Anuradha Shukla, TMCnet Contributor


EADS (News - Alert) North American company, Cassidian Communications, delivered a next generation (NG) 911 services call processing system suite to the Montgomery County Emergency Communications District (MCECD) in Texas.

This solution suite has ensured that the five public safety answering points (PSAPs) within MCECD are equipped with the geo-diverse Sentinel Patriot (News - Alert) call-processing 911 services solution.

MCECD will leverage the progressive management information solution (MIS), Aurora, and the ORION Vela advanced mapping solution to better manage the emergency and administrative calls it receives from county residents each year.

Based on a distributed Internet Protocol (IP) architecture, the Sentinel Patriot 911 services solution has been designed to accommodate the physical and functional specifications of today’s emergency call centers.

Cassidian claims that the 911 services solution is flexible enough to adapt to future needs, featuring a fully integrated soft switch with redundant servers and no single point of failure.

Moreover, the solution offers a full suite of computer telephony features that includes automatic call distribution (ACD), automatic number identification (ANI) and automatic location identification (ALI) capabilities.

“When it came time to transition our existing 9-1-1 call processing solution to one that allowed for a faster emergency response time and improved emergency services for our citizens, it was clear that our current provider was unable to assist us,” said Gordon Lopez, director of MCECD. “We had the opportunity to visit another PSAP and observe the geo-diversity of the Sentinel Patriot solution. It was clear that Cassidian Communications and its next generation solution were an ideal fit for our district.”

“It’s imperative for all 9-1-1 call centers to understand the benefits of next generation emergency call processing. MCECD was not happy with its previous solution and recognized the need to upgrade to a seamless and flexible system such as the Sentinel Patriot solution,” said Darrin J. Reilly, chief operating officer of Cassidian Communications. “It’s important for areas of high population growth to consider upgrading their emergency call processing solutions in order to effectively manage an increased number of emergency and administrative calls.”

In other industry news, TeleCommunication Systems, Inc. (TCS), a major player in reliable and secure mobile communication technology, has been selected by State of Tennessee for next generation 911 services.

TCS claims to be the first company in the nation to build a NG911 services solution using a state's existing Internet Protocol (IP) network and implementing a flexible architecture that allows seamless interoperability with other vendors' products and services.


Anuradha Shukla is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Jaclyn Allard


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