This holiday season, as shoppers look to popular electronics for gifts, not only is it important to know what they are buying, but also to purchase an extended warranty service plan for all eligible gifts.

Extended service plans, or warranties, provide consumers with protection and support for the product they have purchased.

NEW, a provider of extended service plans, buyer protection services and product support, providing coverage to more than 100 million consumers, is reminding consumers this holiday shopping season that choosing their extended service plans, available at many of the nation's electronics retailers, will bring exceptional value.

 

With NEW's extended service plans, consumers are offered access to the companies US-based 24/7/365 toll free product support.

The service also eliminates the need to search through the phone book for servicing specialists.

NEW boasts customer care centers with highly trained staff that provide information and troubleshooting for consumer needs, even on the day they receive their holiday gift, December 25.

The call centers have also earned J.D. Power and Associates Certified Call Centers recognition for three years in a row.

 

Also, with NEW's extended service plans, consumers are offered additional coverage including protection against failures caused by normal wear, accidental damage from handling and a 'no lemon' clause, so products requiring more than three repairs are replaced. Also, NEW offers gift card replacements for the full purchase price of failed products that fall under a replacement plan.

"I was somewhat skeptical when I purchased an extended service plan, but gave it a try anyway. When it came time to use the service plan, I was totally impressed with the way my problem was solved and the exceptional customer service I received throughout the process. Because my product could not be repaired, it was replaced almost immediately. And all I had to do was make a phone call to resolve the issue," Mr. Phillip Stone, a customer from Zebulon, North Carolina was quoted as saying.