Fifth-Annual MVP Quality Silver Award Winners

Access Direct Telemarketing Inc.
Outbound Business-to-Consumer

Access Direct is an outbound telemarketing service bureau specializing in business-to-consumer and business-to-business affinity marketing programs. We focus on catering to our clients’ needs, while providing a premium outbound telephone call with optimal results. This will allow us to add value and build long-term business relationships.
For more information, call 800-892-8276.

APAC TeleServices, Inc.
Inbound Business-to-Consumer

APAC TeleServices is one of the world’s premier providers of outsourced customer service and sales for industry-leading corporations. We optimize our clients’ customer relationships by improving customer service, increasing sales, leveraging technology and managing change for customer growth. Our clients represent a range of industries including business and consumer products, financial services, insurance, parcel delivery, technology, telecommunications and utilities.
For more information, call 800-OUTSOURCE or see www.apacteleservices.com.

Consolidated Market Response
Inbound Business-to-Consumer

Consolidated Market Response is a fully integrated marketing services support organization providing our clients with complex database management, exceptional online customer interaction, consulting and fulfillment. Our mission is to be the integrated marketing support organization that continually revolutionizes the performance standards (sales, quality, ethics, etc.) for our industry as recognized by clients, customers and competitors. For more information, call 800-500-6006.

Harte-Hanks Response Management
Integrated Inbound/Outbound Business-to-Business

Harte-Hanks Response Management provides sales and marketing support services to many of today’s leading technology, health care and financial services companies. Those services include sales lead management, customer service and support, Internet transaction processing, traditional and electronic fulfillment, order processing and telesales, event management and print-on-demand. Our mission is “to be a customer-focused, high-performance growth company” and our day-to-day motto is “The Customer is the Reason We’re All Here.”
For more information, call 800-456-9748 or see www.harte-hanks.com.

Impact Telemarketing, Inc.
Outbound Business-to-Consumer

Impact Telemarketing has seven calling centers throughout the U.S., providing both inbound and outbound services with state-of-the-art technology to our ever-increasing list of clients. Presently, Impact has five centers in North Dakota and two centers in New Jersey. Impact Telemarketing is actively involved in the insurance, financial, publishing, political and telecommunications industries.
For more information, call 800-793-2345 or see www.impacttele.com.

InfoPlex Corp.
Outbound Business-to-Business

Infoplex Corporation, established in 1986, has evolved into an information development company that creates solutions for technology clients through inquiry response management, outbound lead generation and telesales. InfoPlex is a professional marketing partner that is the communication link between our clients and their valuable prospects and customers.
For more information, call 800-747-8271 or see www.infoplexcorp.com.

King TeleServices
Integrated Inbound/Outbound Business-to-Consumer

Founded by D.F. King & Co., Inc., a dominant force in Wall Street’s corporate communications arena for over 55 years, King TeleServices specializes in managing inbound and outbound business-to-business and business-to-consumer telemarketing programs. In the last two years respectively, King has been recognized as the fifth and third fastest-growing telemarketing firm in the U.S. King has successfully managed campaigns in more than a dozen languages including Spanish, Japanese, Chinese (Mandarin and Cantonese), Korean, Thai, Indian, Russian, Polish, French, Arabic and Hebrew.
For more information, call 800-817-5468.

MarCom Technologies
(A Universal Teleservices Network Corp. Company)
Integrated Inbound/Outbound Business-to-Consumer

MarCom Technologies was founded in 1991 by industry professionals with the mission of providing the highest quality telemarketing services offered anywhere in America. From modest beginnings as a 48-workstation outbound facility, MarCom has grown to 814 stations in seven call centers employing 1,200 telephone sales representatives and 400 licensed insurance agents. MarCom specializes in high-quality and high-volume telemarketing for the financial services and insurance industries.
For more information, call 954-747-6566.

ProMark One (An IDRC Company)
Outbound Business-to-Consumer

ProMark One, a subsidiary of International Data Response Corp., is a leading provider of outsourced teleservices. Based in Scottsdale, Arizona, we are also one of the largest outbound telemarketing service providers, employing nearly 3,800 professionals and operating close to 2,400 workstations across 15 locations. Our telemarketing program offerings include: outbound and inbound; business and consumer; awareness programs; customer acquisition; activation and welcome calls; loyalty management; customer retention and recovery; receivables management; database maintenance and surveys; upsell and cross-sell programs; and links to external verification services and third-party databases. For more information, call 800-933-0233 or see www.promarkone.com.

Reese Brothers, Inc.
Outbound Business-to-Consumer

Reese Brothers is a full-service, outbound telemarketing firm with expertise in the fields of telecommunications, financial services, nonprofit fund raising and fulfillment services. With 12 teleservices offices in the U.S. and Canada, Reese Brothers employs close to 2,000 telemarketers. Reese Brothers helps it clients build a better world through the use of database-driven, integrated telephone marketing. We will foster a climate that encourages mutually beneficial, long-term relationships and we will commit the energy and the resources required to maximize the effectiveness of these relationships.
For more information, call 800-365-3500.

Regency Communications
Outbound Business-to-Consumer

Regency Communications is an outbound telemarketing company committed to providing unexcelled fund-raising services for the nonprofit community. Over a fourteen-year span, the professionals at Regency have perfected a method that balances the short-term need to raise funds, with the more important long-term goal of strengthening donor relationships. By integrated the philosophy that “the donor is more important than the gift,” into our customer service and training practices, Regency has been able to maintain a unique level of quality. As a result, we have been instrumental in helping hundreds of our clients reach their fund-raising goals.
For more information, call 800-654-1986.

RMH TELESERVICES, INC.
Outbound Business-to-Business

RMH TELESERVICES, INC. began in April 1983 and has become a major direct marketing organization specializing in quality outbound telemarketing programs. Our focus is servicing high-volume direct marketers throughout the U.S., utilizing our eleven fully automated facilities, 1,200 workstations and over 2,000 TSRs. Currently, RMH is ranked 17th largest among the Telemarketing® & Call Center SolutionsTM Top 50 Outbound Telemarketing Companies.
For more information, call 800-367-5733.

Ron Weber and Assocs., Inc.
Outbound Business-to-Consumer

Established in 1980, RWA offers business-to-business and business-to-consumer inbound and outbound telesales and teleservice support for our clients, including many Fortune 100 companies. We offer our clients a visionary way of doing business, so they can focus on priorities and direct resources into business-building core competencies. We become as much a part of their organization as their own personnel. We free up our clients’ sales forces to do what they do best, by generating and qualifying leads, boosting after-market sales, selling, cross-selling and upselling their products and services.
For more information, call 800 TEL MKTG (835-6584).

The Signature Group
Integrated Inbound/Outbound Business-to-Consumer

The Signature Group is one of the nation’s premier direct response marketers of a broad range of insurance and service-related products. Our client list includes over 200 of the nation’s largest financial institutions. The Signature Group is an established turnkey operation with a track record of excellence. We benefit from the best technology and most intelligent marketing systems in the industry. An account team is assigned to each client to manage every aspect of their program, from developing scripts through establishing customer service, reporting and program analysis.
For more information, call 800-521-6202.

SITEL Corp.
Inbound Business-to-Consumer

SITEL Corporation is the largest independent telemarketing company in the world, with a major presence in North America, Europe and the Asia-Pacific region. The company creates, manages and conduct large-scale, telephone-based direct sales and customer service programs on an outsourced basis for large corporations. SITEL operates primarily through industry-specialized divisions providing telemarketing services to the telecommunications, insurance, financial services, media and entertainment, publishing, consumer products, utilities, high-technology travel and hospitality, and automotive industries.
For more information, call 800-25-SITEL or see www.sitel.com.

Sprint TELECENTERs, Inc.
Outbound Business-to-Consumer

Sprint TELECENTERs Inc. (STI) is a full-service provider of telephone-based outsourcing services specializing in integrated call center solutions. STI provides the world’s leading corporations with a wide variety of services including inbound and outbound telemarketing, market research, interactive voice services, fulfillment and Internet response services through its locations around the globe. For more information, call 800-767-2858 or see www.sprint-telecenters.com.

TELEMARKETING CONCEPTS, INC.
Outbound Business-to-Business

TELEMARKETING CONCEPTS is a full-service direct marketing company specializing in value-added telemarketing. Business-to-consumer and business-to-business applications in office equipment, publishing and insurance are a few of our specialties. Over the past twelve years, TELEMARKETING CONCEPTS has completed over 500 projects. They involved everything from developing marketing strategies, designing and creating mail campaigns, conducting business and consumer outbound telemarketing, inbound telemarketing, fulfilling literature and product requests, data processing requirements, consulting and training for in-house operatins.
For more information, call 800-666-0858.

UST, Inc.
Integrated Inbound/Outbound Business-to-Business

UST, Inc., The Business Marketing Group, a business-to-business, integrated (inbound/outbound) service agency, provides marketing and sales consulting, training and telemarketing services for the high-technology industry. UST Solution Services, our consulting organization, has provided high-level executives with solutions to marketing and sales problems using proven approaches such as C.L.E.A.R. analysis, pre-campaign list and message testing, and sales and marketing process analysis. Our M.A.R.S. Training Course is specifically designed for the high-technology industry and has been conducted in the U.S., Europe and Asia. Our telemarketing services consist of multilevel transactional, relational and telesales programs that are fully integrated into our clients’ overall sales and marketing strategies.
For more information, call 770-381-6000 or see www.ust.com.