Fifth-Annual MVP Quality Bronze Award Winners
ACI Telecentrics Inc. is a publicly held outbound
telemarketing company founded in 1987. Currently we have over 800 employees in eight
locations. ACI recently acquired Britcom (a division of Encyclopedia Britanica), which
provided ACI with two call centers in the Midwest specializing in the insurance industry
as well as inbound capabilities. ACI provides customized telemarketing solutions for
clients primarily in the financial/banking, publishing, telecommunications and utilities
industries. During its history, ACI has advanced with the help of sophisticated and
flexible automatic call-processing technology and software, and topnotch employees who
strive to “Take the Extra Step,” ensuring quality service and great results for
clients.
For more information, call 800-735-1224.
Dakotah
Direct, founded in 1992, has focused its teleservices expertise on Fortune 100 and 500
companies in the financial, telecommunications, insurance, travel reservations and
high-tech markets. Client programs in these sectors range from 500-hour test campaigns
through to ongoing programs in excess of 360,000 hours managed over 12-month periods.
For more information, call 800-433-3633.
Direct
Marketing Services, Inc. (DMS) is a Scottsdale, Arizona-based telemarketing firm,
established in 1991, providing telemarketing services to clients in the
telecommunications, membership continuity and financial services industries. DMS is able
to perform acquisition, continuity sales and customer relation projects via high-quality,
results-oriented, outbound and inbound telemarketing. DMS employs over 1,500 full-time
employees, and makes more than 2,500,000 outbound sales calls per month throughout the
U.S. from its five calling centers located in the Phoenix metropolitan area.
For more information, call 888-CALL-DMS.
Incorporated
in April 1996, FirstCall is dedicated to providing clients with “INTELEGENT
Solutions”TM, a blending of people providing superior customer service with emerging
technologies. FirstCall’s capital commitment to technological infrastructure provides
clients with multiple communications platforms to meet complex communications needs:
inbound, outbound and interactive.
For more information, call 800-686-0023.
Intek
is a privately held, inbound, outbound and interactive telemarketing service agency. We
provide innovative call center solutions that link our clients with their customers in
ways that enhance sales, marketing, technical support and customer service. We believe in
creating partnerships with our clients that encourage growth and development for both
organizations. Intek focuses on customer growth in four arenas: financial services,
high-tech/electronic entertainment, health care and insurance, and telecommunications.
For more information, call 303-405-8400.
Inter-Media
Marketing (IMM) is a service company specializing in designing and managing customized
marketing systems that integrate the telephone, computers and fulfillment programs to meet
specific client needs. Our customized systems and programs, supported by telemarketers and
customer care representatives, are capable of handling the more technical and quality
intensive calls. In relation to inbound operations, virtually all of the 800-number calls
originate from our clients’ advertising and other customer communications. Our
outbound business consists of making calls to existing customer files through upgrades,
cross-sells or new product introductions. IMM also provides response reporting and
analysis, customized fulfillment programs, lead processing, letter personalization, and
database design and management.
For more information, call 610-696-4646.
ITI
Marketing Services is a direct-to-consumer firm specializing in helping Fortune 1000
companies go straight to customers to acquire business and provide service. ITI focuses on
two key front-office functions: customer capture, which entails prospecting for new
business, selling to identified prospects and processing sales orders; and customer care,
which covers the service, retention and growth of an existing customer base. Within these
two categories, we have a full breadth of products and services from which to fashion an
integrated and customized solution on behalf of our clients. Founded in 1986, ITI has more
than 10,000 talented representatives and 3,600 state-of-the-art workstations in 24 call
centers located in seven states.
For more information, call 800-562-5000 or see www.itimarketing.com.
The
Martin Call Center is an 80-station call center located in Richmond, Virginia. The mix of
business includes subscription marketing, telecommunications, technology and
business-to-business, among other applications. The Martin Call Center is housed within a
full-service advertising agency. The Martin Agency is the largest advertising agency in
the Southeast, with annual revenues of $350 million.
For more information, call 804-698-8954.
SPS
Transaction Services, Inc. has grown steadily since 1985 as a provider of turnkey
solutions for client business. SPS is a leading provider of call center services
including: customer service, held desk/technical support, credit/collections and
electronic payment systems. SPS’ principal services include providing customized
operational outsourcing solutions, developing and implementing private label and
commercial credit card programs, and processing electronic credit card transactions. SPS
operates its businesses through two wholly owned subsidiaries: SPS Payment Systems, Inc.,
its principal operating subsidiary, and Hurley State Bank.
For more information, call 800-473-3390 or see www.spspay.com.
Tele
Business USA is now in its seventeenth year of business. As a recipient of the1994 MVP
Gold Award and the 1996 MVP Silver Award, Tele Business USA has distinguished itself as
one of the leaders in the telemarketing industry. Tele Business USA specializes in 100
percent business-to-business teleservices and consulting. Accepting only
business-to-business telemarketing programs has allowed our company to become a highly
recognized service bureau performing the highest level of telemarketing, while also
maintaining the highest standards of customer service.
For more information, call 847-480-1560.
TeleMark, Inc.
Inbound Business-to-Consumer
TeleMark,
Inc., offering a full complement of sales and customer care calling services for medium to
large-sized campaigns, has as its primary objective to be a transparent extension of the
client’s company, helping the client to succeed in today’s rapidly changing
competitive marketplace. Offering programs of different sorts, targeting audiences of all
descriptions, and applying various technologies, all in varying and sometimes
“creative” packages, has resulted in a potpourri of results, which in due course
have led to TeleMark’s appreciation for appropriate application of the human touch to
empirical data and proven technology.
For more information, call 800-875-1202 or see www.telemark-inc.com
The
Telemarketing Company is a thirteen-year-old inbound/outbound/customer service
telemarketing agency, working in both business and consumer markets. Approximately 75% of
all new clients are directly referred to us by either current or former clients. Our focus
is on providing our clients “relationship building” telemarketing which we
believe enhances sales conversions and provides the strongest back end.
For more information, call 800-777-6348 or see www.thetelemktgco.com.
TeleQuest
is an Arlington, Texas-based teleservices firm established in 1986 as a privately held
Texas corporation. TeleQuest provides telemarketing services to clients in a broad range
of industries, specializing in telecommunications, insurance, financial services,
utilities and publishing. TeleQuest specializes in telesales, lead generation, surveys and
customer relation/retention projects in a high-quality, results-oriented environment.
TeleQuest employs more than 1,200 and has 10 calling centers located throughout the U.S.
For more information, call 800-833-4443 or see www.telequest.com.
TeleRep
Inbound Business-to-Consumer
TeleRep
provides inbound call center services for order entry and customer support programs. Our
clients route their toll-free or local business lines to our call center, either
continuously or on an “as needed” basis. Our representatives collect and enter
data, as outlined by each individual client, following a guided script based on the
client’s needs. The data is then reported by modem, e-mail or fax delivery. We also
provide literature fulfillment based on the data gathered from the caller.
For more information, call 410-761-2424.
West TeleServices Corp.
Integrated Inbound/Outbound
Business-to-Consumer
West
TeleServices Corporation is one of the nation’s leading providers of outsourced
inbound, outbound and interactive telephone-based services. Our business is helping our
clients interact with their customers in the most effective, efficient and professional
manner possible — without diverting resources from their core businesses. We leverage
talent and technology to design the most flexible applications possible for our clients,
while ensuring exceptional results. With more than 12,000 employees, 5,700 workstations
and 7,300 automated voice response ports, West has the resources, technology and expertise
in place to handle millions of customer transactions for our clients every year, 24 hours
a day, seven days a week.
For more information, call 402-571-7700 for inbound or 800-709-7300 for outbound.
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