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April 5, 2004

Promise PhelonThe Risk, The Reward: Know What Customer References Really Say About You

If you have been following this six-part customer reference series, you may have taken my complimentary advice and launched, expanded or made changes in your companys approach to customer references.

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Alamo Learning Systems Introduces -- Customer Focus
Alamo Learning Systems, today announced the introduction of Customer Focus -- a comprehensive system for measuring customer satisfaction. It is designed to specifically meet the requirements of the ISO 9000:2000 standard. As a component of striving for continual improvement, all companies who become registered to standard must measure their level of customer satisfaction.
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SER Integrates AuthentiDate Signature Modules; Legal Digital Signing and Verification Available Throughout The SER DOXiS Enterprise Content Management Suite
AuthentiDate International, AG, a subsidiary of AuthentiDate Holding Corp. (NASDAQ: ADAT), announced today that SER Solutions Deutschland GmbH has integrated the AuthentiDate technology as a strategic signature component of its established DOXiS Enterprise Content Management Suite. SER Solutions is a German strategic IT partner that provides electronic archiving, process-oriented and knowledge-based document management for 500 German corporations with 250,000 installations.
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Billing and Customer Care Market Past its Prime Says Yankee Group
After a five-year roller coaster ride, the billing and customer care industry is once again dominated by a handful of players. At the beginning of 2003, the Yankee Group predicted that 75 percent of marketplace consolidation would be complete by mid- or late 2003. Our view, and the Yankee Group report, Executives Speak Their Minds About Industry Consolidation, of the current billing and customer care technology marketplace shows this prediction to be true.
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KANA Receives 'Positive' Rating in Gartner's E-Mail Response Systems MarketScope Vendor Report
KANA (NASDAQ: KANA), a leading provider of knowledge-powered customer service applications, today announced that it earned a 'Positive' rating in Gartner Inc.'s recent MarketScope: E-Mail Response Management Systems, research note. This rating is determined by the analysts' interaction with prospects, vendors, consultants and integrators, and in evaluating and analyzing the market as a whole.
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Blue Pumpkin Launches New Innovations That Enable Contact Centers To "Manage to Excellence"
Blue Pumpkin, a provider in enterprise workforce optimization solutions, introduced its next-generation suite of technology solutions, driven by extensive customer input to solve the most pressing challenges facing customer contact centers today. The new innovations and improvements are designed to accelerate customer success with significant new functionalities, enhanced usability and lower total cost of ownership.
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724 Solutions' X-treme Alerts Platform Enables Enhanced ALTELL Customer Messaging Experience
724 Solutions , a leading provider of next-generation IP-based network and data services, has deployed its X-treme Alerts Platform (XAP) with ALLTEL . The move not only adds to XAP's value as a subscriber alert mechanism, but also demonstrates a new and significant method for communicating with a carrier's wireless customer base.
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Sybase Takes Top Leadership Position in Mobile Enterprise Solutions With Acquisition of XcelleNet
Sybase, Inc. (NYSE: SY), a provider of enterprise infrastructure and mobile software, announced it has signed an agreement to purchase privately held XcelleNet, Inc., provider of frontline device management software, in an all cash transaction from investment firm Francisco Partners, for a net purchase price of approximately $95.2 million, subject to adjustment based on changes between December 31, 2003 and the closing of the transaction.
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eTotalSource, Inc. Reaches Agreement to Purchase Law Enforcement Training Solutions
eTotalSource, Inc.(OTCBB:ETLS) has structured the stock transfer purchase of Law Enforcement Training Solutions (LETS), a peace officer training program utilizing eTS's training software, Presenta Pro.
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