Speech analytics solutions provider CallMiner today announced it has been awarded a U.S. Patent for speech analytics. CallMiner’s patented software generates word alternatives to “disambiguate confusing phrases used in speech patterning,” according to the company. The patent is for an element of the software that raises the efficiency and accuracy of its speech analytics solution.
“With CallMiner’s patented process, customers realize as much as 20 percent greater business accuracy increasing their speed to intelligence,” said Jeff Gallino, CallMiner’s CTO, founder and named inventor. “As a result of improved business accuracy, we spend less time tuning speech models, enabling us to deploy significantly faster. The speed with which customers get actionable business intelligence is remarkably faster.”
“For the first time … technologies exist that can interpret unfiltered, real time consumer conversations … to create a completely new and previously unattainable view of markets,” concluded a Pricewaterhouse Coopers strategic report called How Consumer Conversation Will Transform Business, January 2008. “Innovation in customer analytics and customer-centric technology increased sevenfold over the last nine years. In the last four years (including an estimate for the full year of 2007), the number of patents in these two areas increased 125% compared to a gradual decline of 13.9 percent in the overall number of patents during the same.”
“CallMiner is delighted to be awarded this patent for intellectual property,” said Terry Leahy, CallMiner’s CEO. “As a technology innovator, we are committed to improving value for customers and shareholders alike. A patent is one of many industry-accepted signposts that we are the leader in the advanced speech analytics space.”
For more information about CallMiner, visit www.callminer.com.