Five9 Announces Annual Virtual Customer Experience (CX) Summit Canada
Five9, a leading provider of the intelligent cloud contact center, announced today it is hosting its annual CX Summit Canada on December 1, 2022, followed by in-person networking events in Toronto, Montreal and Calgary. CX Summit Canada will explore industry trends, strategies, and new solutions to move Canadian enterprises forward in migrating on-premises contact centres into the cloud.
A think tank discussion with Frost & Sullivan, commissioned by Five9, revealed many Canadian contact centres are still on-premises and slow to adopt cloud migration strategies. During the discussion business leaders in Canada shared their thoughts on the benefits of migrating to the cloud versus staying on-premises, but noted that many challenges are slowing them down, including integrating systems and applications, security, and addressing IT needs for remote workers.
CX Summit Canda will address these topics and demonstrate solutions that make moving to the cloud easier and more cost effective, while enabling contact centre agents and customers to have a better experience.
"Canadian organizationsneed to offer great customer experience consistently, and on-premises systems no longer enable the quick satisfaction customers demand. The rise of digital technology has empowered customers," said Jon Arnold, Principal of J Arnold & Associates. "While there are challenges in the Canadian market slowing down the switch, migrating to a cloud solution enables efficiency and automation to speed up customers' requests while keeping agents happy and informed and resulting in customer loyalty."
Arnold will join an esteemed ensemble of experts as part of a packed agenda including:
This year's virtual summit is bringing back in-person gatherings following the closing session in
In addition to presentations by Canadian influencers, Five9 customers and partners, executive keynotes will include:
"Today's customers expect something different when it comes to service and moving to the cloud is a must if Canadian companies want to provide the ultimate customer experience," said Genefa Murphy, CMO at Five9. "Businesses need to build through the eyes of the customer. Consumers expect choice. Moving your contact centre to the cloud, enabling AI and automating processes are just a few ways to provide an experience that creates loyalty, and we are excited to explore these topics and strategies at CX Summit Canada."
To learn more about the 2022 Five9 Canada CX Summit and reserve your spot, click here.
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty. For more information visit: www.five9.com.
Effective Collaboration from Anywhere â€“ Making Hybrid Work
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Session Details TBA