Successful Cloud Operations Require a New Way of Working, According to New Resource From Info-Tech Research Group
Traditional IT capabilities, structures, and culture must change to leverage the value of the cloud, optimize spend, and manage risk.
TORONTO, Nov. 22, 2022 /CNW/ - As the cloud becomes much more widespread, its adoption has created both new opportunities and challenges. To help technology leaders build a framework to define cloud work and successfully align it to the right areas, global IT research and advisory firm Info-Tech Research Group has published a new blueprint, Design Your Cloud Operations.
Based on research findings, the firm anticipates that traditional IT capabilities, activities, organizational structures, and culture will need to adjust to leverage the full value of cloud services, optimize spending, and manage risks.
Currently, different stakeholders across previously separate teams rely on one another more than ever, but rules of engagement do not yet exist, which can lead to a lack of direction, employee frustration, missed work, inefficiency, and unacceptable risk.
"Just because an employee is in the cloud doesn't mean everyone is on the same page about how cloud operations work – or should work," says Andrew Sharp, research director at Info-Tech Research Group. "Organizations have an opportunity to implement new ways of working. But if people can't see the bigger picture – the organizing framework of your cloud operations – it will be harder to get buy-in to realize value from your cloud services."
Research within the new blueprint further highlights that many organizations have bought their way into a software as a service (SaaS) portfolio. As thse key applications leave their networks, infrastructure and operations leaders still have accountability for the apps but have little visibility and control over them. As well, not every organization is, or will ever be, cloud-only, so it's expected that operations will continue to be both on-premises and in-cloud for the foreseeable future.
With traditional infrastructure siloes shifting to accommodate a hybrid approach for cloud operations, Info-Tech recommends it is time to consider a step-by-step approach to assess cloud maturity, understand relevant ways of working, and create a meaningful design of cloud operations to align team members and stakeholders. The blueprint breaks down this recommended methodology into four phases:
Cloud is a different way of consuming IT resources and applications, requiring a different operational approach than traditional IT. In most cases, cloud operations involve less direct execution and more service validation and monitoring. Organizations should define their target cloud operations state first, then plan how to get there. Reconstructing on-prem operations in the cloud first will build an operations model that is the worst of both worlds.
For more insights on a more international approach to cloud work, download the Design Your Cloud Operations blueprint.
To learn about Info-Tech Research Group or to download the latest research, visit infotech.com
About Info-Tech Research Group
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SOURCE Info-Tech Research Group
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