Wifi Revolution

New Jersey-based Viking Termite and Pest Control has selected Wireless Matrix's FleetOutlook vehicle management solution to improve customer services and productivity.

 

As part of the pact, Wireless Matrix will equip Viking’s drivers with FleetOutlook Automatic Vehicle Location (AVL) and vehicle management services.

 

The solution includes the Reporter 100, a full-featured GPS device that provides accurate, real-time vehicle location and status data in one of the smallest form factors in the industry.

 

"We are a service company and everything we do centers around providing better service to our customers. Using a fleet management solution, we are able to utilize and capitalize our fleet better over time and offer more value to our customers. With this solution, our call center can disburse the closest driver to a customer's location for faster service times,” said Daniel Bradbury, Viking's vice president.

 

Officials at Viking claimed that the company is already seeing quantifiable results with its deployment. Productivity gains have improved as much as one-and-a-half hours per technician. This translates to more service calls, less overtime and happier customers.

The company plans to outfit its entire fleet of 115 services vehicles with the solution through a phased deployment.

 

Viking also plans to roll out FleetOutlook's maintenance module to track scheduled oil changes, break replacements and tire rotations.

 

"The pest control segment is an untapped demographic of service fleets that can especially benefit from deploying FleetOutlook," said J. Richard Carlson, president and CEO of Wireless Matrix.

 

"The success of these fleets is driven by their ability to provide superior, deadline-sensitive response, whether for critical situations or preventative maintenance activities. FleetOutlook lays the foundation for pest control professionals to boost productivity while decreasing their per-vehicle operating costs,” added Carlson.

 

Wireless Matrix provides enterprise-class wireless data solutions for business-critical mobile and remote asset operations. The company delivers real-time data services across cellular, satellite and Wi-Fi networks; a variety of modems and hardware platforms; and transportation applications that increase productivity and reduce operating expenses with service fleet operations.

 

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