Wifi Revolution

Verrex Corporation has selected Blue Coat (News - Alert) ProxySG appliances and Blue Coat ProxyClient software to accelerate a key customer service and management application. The company will also gain access to AutoCAD and Microsoft (News - Alert) Office files for branch offices and remote employees with this agreement.

 

Verrex can offer application performance for users outside the corporate office by deploying Blue Coat appliances in branch offices and software for employees working in the field.

 

To ensure a high-quality service experience for customers, Verrex uses a customized help desk application based on Saleslogix software. Apart from managing customer relationships, the company's field and service technicians rely on this application for scheduling, handling service tickets, maintaining service notes and more. Facilitating technicians in the field to work more efficiently, the service application runs up to 7 times faster with Blue Coat ProxySG appliances and ProxyClient software. The acceleration is especially evident over Internet connections using a wireless card seated in the employee's PC.

 

Apart from offering network administration functions, a script function also synchronizes content from the user's computer to a file server for backup purposes. This alleviates worker frustration and gets employees operational much faster.

 

When Verrex employees need to remotely access centrally-stored AutoCAD drawings, supporting documents and other files relating to customer installations, the Blue Coat solutions make access time to open or save these files up to 10 times faster.

 

“WAN optimization today means that enterprises need to accelerate applications and file access to remote employees as well as to branch offices,” said Steve Rowland, vice president of sales, North America, Blue Coat Systems. “Through a combination of our ProxySG appliances and ProxyClient software, Blue Coat can make a dramatic improvement in a company's overall operations by reaching the entire organization with a solution for visibility, acceleration and control.”

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