Keeping the Customer First thru Unified Communications
In today’s competitive marketplace, companies are looking for ways to distinguish themselves from their competition. Most companies follow the 80/20 rule. 80 percent of their business is coming from 20 percent of their customers. How do you treat the 20% at your company? How do you make each interaction a satisfying experience for your customers?
With a Unified Communications Solution (UC) you can provide special treatment to the top 20% of your customers. At the heart of any UC solution is the contact center. The contact center is often the first point of contact that your customers have with your organization and the ability to make that experience productive and efficient is vital to any business.
The Zeacom Communications Center provides a multimedia contact center, IVR and UC offering with features such as Operator Console, Rich Presence, Caller Profiles and Unified Messaging on a single server with one user interface and one point of administration and reporting.
Listen to this latest TMCnet webinar to find out how the Zeacom Communications Center provides Unified Communication solutions for organizations from as small as 10 employees to enterprises of over 2000 employees.
Ernie Wallerstein Jr. President of Zeacom
Ernie Wallerstein Jr is the President of Zeacom Inc. Mr. Wallerstein manages the company’s operations and financial performance; with a focus on strengthening Zeacom’s existing partnerships and growing its presence in the Americas.
Mr. Wallerstein has over 15 years of sales and telecommunications management experience. Mr. Wallerstein was previously the Senior Vice President of Sales for NextiraOne, were he oversaw a sales force of over 400 professionals and served as General Manager for the Central Region. He was instrumental in stabilizing the sales and maintenance performance of the organization which ultimately led to the successful sale of NextiraOne to Black Box Network Services.
Prior to working at NextiraOne, Mr. Wallerstein was the Director of Mid-Market Sales in the Americas for Genesys Laboratories, Inc. He was also one of the original employees of Apropos, a publicly traded CRM and contact center solutions company.
Mr. Wallerstein studied Electrical Engineering at Rensselaer Polytechnic University and Business Administration at St. Peter's College.
Carole Dillard Director of Channel Marketing
Carole Dillard is the Director of Channel Marketing. Ms. Dillard manages the marketing efforts for Zeacom’s reseller channels and the company’s public relations in North America.
Ms. Dillard has over 20 years of sales and marketing experience in the telecommunications industry. She has held various management roles at Honeywell Bull, Switchview, Aspect, Selsius Systems and Intecom.
Ms. Dillard holds a B.S. in Management Information Systems with a minor in Computer Science from the University of Massachusetts. She is a graduate of the Graduate Marketing Program at Southern Methodist University.
Erik Linask Associate Editor, Technology Marketing Corporation
In addition to his work with TMC’s IP Communications publications, Erik is a contributor to TMCnet. Prior to joining the TMC team, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.
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