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How to Reduce Support Costs With Service Councils
Thursday,
February 26, 2009,
2:00pm ET
/ 11:00am PT
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Moving from Support Forums to social media-focused Service Councils can offer remarkable opportunities to reduce costs by better engaging customers, transforming the way we communicate and gather feedback.
Implemented strategically, Service Councils can provide rich resources and can form hotbeds of innovation for customer support and product advisory programs.
In this webinar you will learn:
• How to build and launch a Service Council
• Obtain deep insight into market drivers and customer attitudes
• Engage customers and drive deeper loyalty
• Reduce your support costs
Who should attend:
• Customer Support Managers
• Program Managers
• Customer Experience Managers
After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready!
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| PRESENTERS: |
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 Jeffrey Henning
Chief Strategy Officer & Vovici Co-Founder
Jeffrey Henning is the Chief Strategy Officer of Vovici, which was formed in 2006 with the merger of Perseus Development Corp. and WebSurveyor. Mr. Henning co-founded Perseus in 1993 and served as its Chief Operating Officer and Chief Technology Officer. He has 20 years of experience in the market-research industry, developing software applications for in-house use as well as commercial products, and managing survey-research projects for high-tech leaders of the Fortune 1000.
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 Brian Koma
VP Marketing, Vovici
Brian Koma brings more than 20 years of experience in quantitative and qualitative research to his role as Vice President of Client Services. Since joining Vovici, Brian has helped some of the world's largest companies design and implement uniquely effective quantitative and qualitative research programs using online feedback. He leads a staff of professionals with deep expertise in market research, project management, statistical analysis, and custom programming to create solutions that ensure customer success.
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Erik K. Linask - Moderator
Group Managing Editor, Technology Marketing Corporation
Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.
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