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Agent at Home Solutions:
Revolutionary Change for the Contact Center

Wednesday, July 16, 2008
2:00pm ET 11:00am PT

 

Brad Schorer
SVP Marketing and Business Development, VoltDelta

Brad Schorer is responsible for VoltDelta’ Marketing and Business Development efforts across all their lines of business. In VoltDelta’s Hosted Solutions business unit, Mr. Schorer oversees the overall growth strategies with a focus on developing awareness, revenue generation and partnership opportunities. In his previous role at VoltDelta, Mr. Schorer was the Vice President and General Manager of the DataServ division.

Prior to joining VoltDelta, he was the Vice President of Business Development and Product Management at Go2 Systems. Mr. Schorer was a Director of Business Development at Sprint where he helped to launch Sprint PCS Wireless Web. Brad received his BA from The University of North Carolina at Chapel Hill and his MBA from University of Michigan Business School.


 

Craig DiAngelo
Director of Business Affairs , VoltDelta

Craig DiAngelo is responsible for all Product Management, Pricing and Account Management with Customer and Partners for the VoltDelta Hosted Solutions line of business. Craig oversees the Product Roadmap and business modeling to ensure that customers enjoy the most advanced technologies on the hosted model. Mr. DiAngelo previously was the Senior Project Manager at Maintech overseeing network operation center development and management. Craig received his BA from the University of San Diego.


 

Prem Uppaluru
Chief Executive Officer (Co-Founder), Transera

Prem has over 25 years of experience in the telecommunications and networking industry and is a proven serial entrepreneur. He was formally EVP at Genesys, where he drove the company's Voice Platform and Managed Service solutions. Prem joined Genesys when the company he co-founded, Telera, was acquired by Alcatel the parent company of Genesys. At Telera, Prem spearheaded the development of what is now the world’s leading VoiceXML-based IVR platform. Telera’s technology has revolutionized the contact center industry, and has earned various accolades and industry recognition.

Prior to co-founding Telera, Prem co-founded VOIS Corporation where he served as CEO. Before launching into his entrepreneurial efforts, Prem held several executive management positions at Novell, Fluent, Samsung Software America, Bell Labs and Bellcore.

Prem holds a Ph.D. in Electrical Engineering and Computer Science from the University of Texas at Austin. He received his masters and undergraduate degrees in Electrical Engineering from IIT Bombay.

Clients of Transera include Office Dept, TiVo, Working Solutions, Gardens Alive, AON, Logitech and many others.


 

Brendan B. Read
Senior Contributing Editor - Customer Interaction Solutions, TMCnet

Brendan B. Read is a leading contact center industry journalist, with extensive experience covering site selection, outsourcing, teleworking, staffing/training, and business continuity. He has held editorial positions with Call Center Magazine and DM News and has written for other industry publications including 1to1, Call Center Management Review, Contact Management, and Direct Marketing News. His first article on teleservices, ’TeleSell’, appeared in Electrical Wholesaling in 1992.

Read has been on the inside of teleservices, having provided corporate communications for a midsized teleservices agency and having worked the phones for election campaigns including setting up a successful home-based get out the vote program for a city council candidate.

Read is an author and co-author of several books: Designing the Best Call Center for Your Business, Home Workplace, and, with Joseph Fleischer, The Complete Guide to Customer Support. He is also a contributor to Computer Telephony Encyclopedia, authored by IP Telephony editor Richard ’Zippy’ Grigonis. He has spoken and has been a panelist at conferences including ACCE, Call Center Demo, the DMA, ICCM, and ICMI Knowledge Exchange.

 

 






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