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Deploying Speech Automation Using
a Hosted Solution

Tuesday, April 15, 2008
2:00pm ET 11:00am PT


Brad Schorer
SVP Marketing and Business Development, VoltDelta

Brad Schorer is responsible for VoltDelta’ Marketing and Business Development efforts across all their lines of business. In VoltDelta’s Hosted Solutions business unit, Mr. Schorer oversees the overall growth strategies with a focus on developing awareness, revenue generation and partnership opportunities. In his previous role at VoltDelta, Mr. Schorer was the Vice President and General Manager of the DataServ division. Prior to joining VoltDelta, he was the Vice President of Business Development and Product Management at Go2 Systems. Mr. Schorer was a Director of Business Development at Sprint where he helped to launch Sprint PCS Wireless Web. Brad received his BA from The University of North Carolina at Chapel Hill and his MBA from University of Michigan Business School.

Craig DiAngelo
Director of Business Affairs , VoltDelta

Craig DiAngelo is responsible for all Product Management, Pricing and Account Management with Customer and Partners for the VoltDelta Hosted Solutions line of business. Craig oversees the Product Roadmap and business modeling to ensure that customers enjoy the most advanced technologies on the hosted model. Mr. DiAngelo previously was the Senior Project Manager at Maintech overseeing network operation center development and management. Craig received his BA from the University of San Diego.
Tim Moynihan
Vice President Global Marketing and Channels, Envox

Mr. Moynihan is responsible for Envox Worldwide’s global marketing and sales support activities. He works closely with each of Envox’s regional general managers and their respective sales organizations to ensure that the company continues to capitalize on the rapidly expanding market and customer development opportunities that it has around the world. Prior to joining Envox Worldwide, Mr. Moynihan, who is a recognized expert on speech and communications technology, spent six years directing all of the marketing communications, product marketing, channel marketing and sales support activities for Intel Corporation’s media and signaling communications products. Before Intel, he held senior-level marketing management positions at Inter-tel and ENTEX Information Systems, among other companies. He received his BA from the College of the Holy Cross and his MBA from Purdue University.
Tracey E. Schelmetic
Editorial Director (Moderator)
Customer Interaction Solutions magazine, Dot Commentary

Tracey E. Schelmetic, Editorial Director of Customer Interaction Solutions magazine, has been with TMC since 1998. In addition to her editorial duties for the magazine, Tracey contributes an e-business column to TMCnet, Dot Commentary, and Customer Interaction Solutions final page column, Last Call. Tracey frequently speaks at trade shows and industry events. She is the MVP Quality awards judge, the keeper of the Top 50 Teleservices Agencies Rankings and the chief editor of the CRM Excellence Awards. Tracey holds a Bachelors degree from the Fairfield University School of Business. Tracey is a co-contributor to TMCnet’s Call Center CRM News Blog, which can be found at:


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