Alain Mowad, Director of Product Management Virtual Hold Technology

Alain Mowad is a product management leader with over 15 years of product management experience. In his current role as Director of Product Management, Cloud Platform at VHT, Alain is leading the development of VHT's Cloud Callback solution as well as other cloud applications. Previously, Alain held the position of Senior Director, Product Management at Echopass (acquired by Genesys), where he was in charge of Echopass' SaaS contact center and communications platform. Prior to that, Alain has held senior product management and product advocate roles at Five9, Ribbit/BT, Polycom and Genesys.

Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by “Breakwater” (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.