Cloud Services: Increasing Customer Satisfaction while Freeing Existing Resources

Erik K. Linask
Group Editorial Director, TMCnet

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

Randal Hisatomi
Director of Decisioning Products, Varolii Corporation

Randal works with top companies, designing and managing applications that improve campaign performance for everything from collections to customer service to employee communications and more.

Vern Cole
Chief Security Officer, Varolii Corporation

Vern partners with Varolii’s Lines of Business and clients to establish a standards-based information security and privacy program that protects the sensitive data our clients entrust to us, and ensures Varolii meets its’ regulatory compliance.

Jeff Weaver
IT Business Consultant, Delta Air Lines - Information Technology

Jeff has been with Delta Air Lines and it’s subsidiaries for 14 years. Starting in 1996 with TransQuest as a developer, Jeff returned to the data processing field after 10 years as a small business owner in the printing industry.

Jeff’s career with Delta Air Lines has been largely centered around the Reservations Operations business unit. Jeff has worked in the notifications arena at Delta since the inception of the program. Jeff currently has responsibility for working with the business to set IT strategy for Service Recovery within the Delta Reservations Operation unit.